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The Correlation Between Staff Engagement and Patient Satisfaction (and Malpractice Claims)

Defined as “the personal and emotional attachment an employee has to his or her work,” employee engagement has been a topic of workplace conversation for some years now. Whether you employ one person – even only your spouse – or 100, how engaged your staff members are has a ripple effect on your practice. This is especially true in the areas of:

• Retention

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• Efficiency and productivity

• Growth and profit

Patient loyalty and satisfaction

While you may think everything is fine among your employees, studies show otherwise. According to a 2014 Gallup poll, more than 50 percent of U.S. workers identified themselves as “not engaged.”

As you can imagine, low morale and hostility are as contagious as the common cold and can be especially detrimental to a smaller practice with a close-knit staff. And when that poor attitude or apathy carries over into patient relations, you could be facing what could have been a preventable malpractice claim for a real or perceived grievance.

Paylocity, one of CAP’s valued providers under our CAPAdvantage practice management services program, has published a white paper that examines what factors influence and impact engagement and why engagement is important to a business’ success. You can download it for free here

And if you’re in need of outstanding payroll and HR support, including benefit administration, talent management, time and labor management, applicant tracking, performance reviews, and more, we encourage you to look into Paylocity. As a CAP member, you’re entitled to a significant discount on Paylocity's à la carte services. For more information, please contact Denise Figone, Paylocity’s director of channels and alliances, at or 415-975-1435.


CAPAdvantage is a program of CAP that offers members a suite of no-cost or competitively priced practice management benefits extending beyond our superior medical malpractice and risk management protection. The Cooperative of American Physicians, Inc. and subsidiaries contract to receive compensation from certain product vendors as commissions or marketing fees. CAP uses these funds to control costs and provide additional services to its members.