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Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Current Job Listings

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Account Coordinator II
Account Coordinator II

CAP Agency seeks an Account Coordinator to manage and participate in sales and sales activities for assigned product(s) or book(s) of business.  Assists management in identifying and implementing best practices for insurance sales, marketing, and client services.  Performs administrative functions to support the general business unit’s overall requirements and goals.

Essential Duties and Responsibilities:

  • Provide customer service by assisting the Sr. Account Executive and Account Executive in the initial processing of new and existing business including: follow up calls, members invoicing, answering phone calls from members.
  • Handle policyholder service requests, e.g., billing, coverage, claims, cancellations, policy changes, change of address, and related service issues as appropriate.
  • Assist Sr. Account Executive and Account Executive in the sales process for designated disability and life products.
  • Enter and maintain up-to-date client and policy information using agency management system. Support other agency management system upgrades, protocols, training, and implementation.
  • Coordinate correspondence and follow-up for pending individual disability and life products.
  • Support all marketing campaigns acting as initial contact person to facilitate customer requests.
  • Continually conduct cross selling activities and establish other product line expiration dates. Set up appropriate diaries in the agency management system.
  • Solicit feedback from customers regarding satisfaction with agency products and services.
  • Provide backup to Operations Specialist as needed.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also your responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other responsibilities as assigned.

Education and/or Experience:

  • Bachelor’s degree preferred
  • Life, Accident and Health or Property & Casualty License required with current CE credits
  • Three years professional experience with insurance agency or insurance carrier

Other Skills and Abilities:  

  • Solid understanding of small business insurance coverage and features
  • Excellent computer skills (MS Word, Excel, Agency Management)
  • Detail oriented, excellent grammar and organization and communication skills

  • Ability to work well under pressure and to manage multiple tasks simultaneously

  • Strong time management and organization abilities

License Requirements:

  • Life/Health License with current CE credits preferred

Physical Demands:

  • Visual and hearing acuity to perform job related functions; ability to operate pertinent office equipment related to position including manual dexterity to operate computer keyboard. The employee must occasionally lift and/or carry up to 10 pounds.

Send resume and cover letter to HR@CAPphysicians.com

Law and Motion Attorney III
Law and Motion Attorney III

Responsible for conducting legal research and drafting motions, pleadings on firm litigated matters.  Provide advice and assistance to attorneys through all phases of litigation including cost effective motions for early dismissal, trial, and post-trial motions.  An experienced legal draftsperson with highly developed legal writing skills and an in-depth knowledge of the courts as it applies to motion practice related to medical malpractice defense.

Essential Duties and Responsibilities:

  • Prepare pleadings
  • Provide support to attorneys as requested in litigation matters to successfully try and arbitrate cases
  • Formulate creative pleading and motion strategy
  • Obtain concurrence with claims specialist and attorneys for law and motion pleading and strategy
  • Attend court appearances and argue motions
  • Assist in compliance with the Defense Attorney Guidelines
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also your responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other duties as assigned

Education and/or Experience: 

  • J.D. Degree
  • Eight years medical malpractice litigation experience

Other Skills and Abilities: 

  • License to practice law in California
  • Computer proficiency
  • Knowledge of online legal research
  • Excellent legal writing skills
  • Ability to work independently

Forward cover and resume to HR@CAPphysicians.com

Senior Claims Specialist
Senior Claims Specialist

CAP seeks a Senior Claims Specialist, for its Orange County office, to perform technical and administrative duties to manage assigned claim files; assumes increased workload of highly complex claims.  Participates in the continued training and supervision of Claims Specialist I and II’s.

Essential Duties and Responsibilities:

  • Manage medical malpractice claims, including the assignment, direction and control of defense counsel, under supervision and in compliance with the Claims Technical Manual, the Defense Attorney Guidelines, and the MPT Agreement.  Manage increasingly complex cases with larger financial exposure.
  • Investigate and evaluate claim files including complying with the standards of performance, interviewing members, reviewing medical records, corresponding with plaintiff attorneys, obtaining preliminary expert evaluation/opinions, and preparing interview summaries.
  • Prepare case evaluation reports for publication and presentation to the CRC and CSC.
  • Prepare case evaluation reports for discretionary authority on selected cases
  • Manage and participate in all litigation activity, including discovery plan, mediation, MSC, and negotiation under supervision, as necessary.
  • Monitor trials and arbitrations including daily progress reports, providing member and defense attorney with support.
  • Prepare claim file resolution documentation.
  • Timely update the claims database.
  • Document all important case developments under the chronology tab.
  • Code the claims file and update as relevant information is available
  • Timely review and index documents to the On Base system.
  • Provide assistance to management as indicated on special project.
  • Identify, investigate and follow-up on coverage issues.
  • Take Hotline calls as requested and as necessary and prepare hotlines.
  • Attend staff and department meetings as indicated.
  • Assist management in training of Claims Specialist I and II’s.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, the Senior Claims Specialist is responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Senior Claims Specialist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other duties as necessary.

Education and/or Experience: 

  • Bachelor’s degree from four-year college or university;
  • Relevant legal and/or medical education background or the equivalent. 
  • Minimum five years of medical malpractice claims management experience and/or three years CAP claims experience.

Certificates, Licenses, Registrations:

  • Valid California driver license                        

Other Skills and Abilities: 

  • Excellent demonstrated verbal and written communication skills.
  • Effective time management skills.
  • Ability to manage multiple priorities/deadlines
  • Personal computer literate preferred.
  • Strong analytical skills

Send cover and resume to HR@CAPphysicians.com

Paralegal
Paralegal

CAP’s dedicated law firm, Schmid & Voiles, seeks a Paralegal for its Walnut Creek office to perform all duties related to preparation for and assistance in working a case up to trial; from pretrial, trial and post-trial activities, including but not limited to focusing on technology as well as conducting extensive research and document preparation.

Essential Duties and Responsibilities:

  • Summarize depositions, medical records, employment records, interrogatory responses, and prepare production of document requests
  • Draft objections; requests and responses; review and analysis of evidentiary items for trial; manage documents from formal discovery to present at time of trial
  • Familiar with discovery methods and scope of discovery, with emphasis on ethical considerations involved in the discovery process.
  • Prepare, troubleshoot, and assist with all technological aspects of demonstrative evidence for trials, including but not limited to software and equipment
  • E-files in state courts
  • Calendar court dates
  • Travel to and from court or arbitration/trial to assist attorney and provide set up for demonstrative evidence and technology
  • Create exhibits and other visual trial presentations as requested.  Set up audio/visual equipment for court/arbitration hearings
  • Assist attorneys in all aspects of trial preparation, including abstracting depositions and transcripts, draft  motions, prepare trial notebooks and briefs
  • Assist with the drafting of discovery pleadings and cost bills
  • Assist with research and analysis of statute and case law
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, the Senior Paralegal is responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Senior Paralegal’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other duties as assigned

Education and/or Experience: 

  • AA degree, Bachelor’s degree preferred
  • ABA approved paralegal certificate preferred
  • Experience Trial Director and/or Sanctions preferred;
  • Background in medical malpractice litigation with a minimum of five years’ litigation experience

Other Skills and Abilities: 

  • Proficient in MS PowerPoint
    • Knowledge of court rules and procedures is necessary
    • Knowledge of medicine, bio-medical terminology and tort law related to personal injury
    • Computer proficiency, excellent communication skills both oral and written
    • Ability to summarize and analyze data and prepare written recommendations

Send cover and resume to HR@CAPphysicians.com