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Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Current Job Listings

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Senior Risk Management & Patient Safety Specialist
Senior Risk Management & Patient Safety Specialist

CAP’s Risk Management & Patient Safety department seeks a Sr. RMPS Specialist to schedule and conduct comprehensive physician medical office practice risk assessments to help maximize patient safety and to minimize malpractice risk to organization. Develops professional articles, tools, and programs to promote patient safety and reduce risk. Presents risk management educational programs which reduce malpractice risk to physicians, their staff, as directed by management.  Analyzes closed claims data for trends and develop risk reduction strategies. Provides risk management advice to Hotline calls from physicians and their staff as assigned. Assists the CAP Cares team with adverse event management and early intervention.  Assists the Risk Assessment Peer Review team in preparation and in conducting physician peer review meetings.

Essential Duties and Responsibilities:

  • Organize, plan, and execute on-site or virtual practice assessments at physician offices as required by current department goals.
  • Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability.
  • Communicate effectively with physicians and other healthcare professionals on risk management issues and membership information. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
  • Assist in the review of closed claims data, as assigned, utilizing current department specifications.  Develop risk management strategies utilizing current risk management strategies, under the direction of the VP Risk Management.
  • Develop and implement educational programs, tools and guidelines focusing on patient safety and risk management.
  • Present risk management strategies at either physician CME programs or other healthcare-related group programs/presentations.
  • Conduct medical records audits as appropriate.
  • Train and mentor new Risk Management Specialists on field activities as assigned.
  • Adhere to current departmental guidelines and standards for scheduling of visits, timely data entry; participate in departmental meetings, attend Claims Review Committee meetings and monthly company meetings.
  • Perform research and develop educational materials and articles on risk management topics.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Risk Management and Patient Safety Specialist, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Risk Management and Patient Safety Specialist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Take Hotline calls as assigned.
  • In collaboration with the CAP Cares team, evaluate risk issues associated with adverse events/adverse outcomes, guide physicians on how to manage incidents, and make referrals to CAP Cares team for the early intervention program called PAS
  • In collaboration with Risk Assessment Peer Review (RAPR) team, prepare for and conduct physician peer review meetings
  • Perform other duties and projects as assigned.

Education and/or Experience:

  • Bachelor’s degree in a healthcare related field; RN, RN/JD or physician office management preferred
  • Five years’ experience in healthcare risk management, physician office management; clinical nursing or relevant physician office practice/clinic environment
  • Experience in public speaking, providing presentations to medical personnel or teaching classes
  • Experience in identifying the learning needs of healthcare professionals or physician office practices and providing education and training to help meet those needs
  • Experience and participation in quality improvement activities or committees (QI/QA)
  • Knowledge in root cause analysis (RCA), adverse event management, and handling grievances and complaints

Other Skills and Abilities:

  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Ability to work independently and collaboratively
  • Knowledge of and skill in discussing California law as it relates to healthcare risk management issues
  • Strong organizational skills, telephone communication skills and ability to work independently (desired)
  • Ability to travel extensively in designated area and to various locations with overnight stays
  • Maintain a valid California driver license to successfully travel to physician offices or other venues

Preferred Knowledge of The Following:

  • Medicine and law, including MICRA and arbitration statutes; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; medical, legal, insurance and financial databases.

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Staff Accountant I
Staff Accountant I

The Finance department seeks a Staff Accountant to perform diverse accounting functions including: maintenance of fixed assets and prepaid expenses schedules, preparation of bank reconciliations, mandatory compliance filings, reviewing accuracy of work performed by accounts payable team, and providing support to accounts receivable team.

Essential Duties and Responsibilities:

  • Review A/P detail report for accuracy prior to invoice application and check printing
  • Upload invoices in OnBase and process A/P invoices as needed
  • Maintain A/P paid files and email weekly advice on PAC accounts balance
  • Respond to inquiries regarding check status and process requests for void/re-issue
  • Provide backup to A/P staff on various tasks including entering invoices in AccountMate, printing, scanning and mailing checks
  • Maintain fixed asset and prepaid expenses schedules and prepare journal entries
  • Download bank statement and ad hoc reports on a monthly basis
  • Reconcile assigned bank accounts
  • Manage clearing/re-issue of stale dated checks.
  • Provide backup to A/R staff on daily tasks including processing payments in CyberSource, daily cash reports, opening/sorting mail, reviewing cash application, and other tasks as needed
  • Provide A/R and A/P documents as requested by auditors
  • Assist in due diligence process on unclaimed ITD’s or checks considered dormant
  • Prepare mandatory filings including business tax renewal, environmental fee return, property tax return and sales/use tax return
  • Assist in 1099 process, including TIN research and obtaining missing W9 forms
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Staff Accountant, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Staff Accountant’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other responsibilities as assigned.​

Education and/or Experience:

  • Bachelor’s degree in Accounting                                          
  • One year accounting experience
  • Insurance industry experience desired

Other Skills and Abilities: 

  • Working knowledge of computers, MS Office, and accounting software.
  • Proficiency in MS Excel
  • Familiarity with computerized G/L package
  • Ability to work both independently and as a team
To apply, submit cover letter and resume to HR@CAPPhysicians.com​​
Programmer/Analyst
Programmer/Analyst

Responsible for the performance of systems analysis, applications programming, and user training, connected with the development and maintenance of the organization’s automated data processing functions.

Essential Duties and Responsibilities:

  • Perform analytical studies on proposed systems and system enhancements.  Through consultation with the user base, gather complete specifications for approved systems projects prior to development.  Report to IS Management on issues of feasibility, time and effort requirements, and compatibility with existing systems.
  • Complete the development of approved systems projects from design through coding, testing, implementation, documentation, and end-user training.  Maintain open communications with key user sources during the project life.
  • Provide ongoing user training and assistance, as needed.
  • Serve as a technical consultant to the department and the company by keeping abreast of current industry trends.  Become conversant in new, relevant information technologies, evaluating new product offerings, training other programmers within the department, and making recommendations to IS Management as to possible future directions in both the areas of software and hardware development.
  • As an information Technology professional, you are responsible for the secure design and implementation of systems and networks, prevention of security incidents, and detection of threats to that security. You are expected to follow established company security policies, procedures, guidelines, and standards. You are expected to remain aware of industry “best practices” in the area of cyber security.
  • Perform other duties as directed.

Education and/or Experience:

Other Skills and Abilities: 

  • Excellent verbal and written communication skills
  • Ability to interface with all levels of staff
  • Excellent follow-through ability
To apply, submit cover letter and resume to HR@CAPPhysicians.com​​
Vice President, Risk Management & Patient Safety
Vice President, Risk Management & Patient Safety

Direct the development, presentation, and evaluation of the organization’s education programs and Risk Management the membership. Evaluate potential educational programs for their value to members. Oversee, manage and assist the Assistant Vice President of RMPS in coordinating day-to-day activities of Risk Management Department including hiring, develop, and supervise field, technical and support staff.

Essential Duties and Responsibilities:

RISK MANAGEMENT & PATIENT SAFETY

  • Oversee CAP, MPT, CAPAssurance and CAP Cares staff activities including: review of all CAP, MPT, Cares/PAS files, CAPAssurance projects and risk assessments.
  • Direct development of specialty-specific risk assessment and risk management programs for CAPAssurance and CAP Cares Programs.
  • Maintain and analyze database of Risk Management issues and develop necessary computer programs/enhancements.
  • Direct distribution and sharing of RM materials and resource information throughout the organization.
  • Develop, implement, and monitor the delivery of RMPS services for staff assigned to account teams for CAP, MPT, CAPAssurance, and CAPIC business.

EDUCATION

  • Identify and evaluate membership needs and programs in collaboration with the CAP Education/CME Committee and accrediting bodies.
  • Review the Hotline service to the membership including the development and maintenance of resource materials, records of inquiries, education of personnel, and scheduling.
  • Direct the development and presentation of RM programs for CAPAssurance insureds, CAP Cares and others as requested.
  • Supervise the development and maintenance of documents (e.g., minutes, attendance evaluations) and other archival for compliance with CME accrediting bodies; prepare re-accreditation applications/materials as required.
  • Oversee the development of educational materials for the membership and CAPAssurance insureds (e.g., articles, newsletters, brochures, electronic materials) and evaluate new educational tools and opportunities; supervise monthly publication of CAPsules and Risk E-Notes; author RM articles for CAPsules and Risk E-Notes.
  • Develop a strategic plan for all CAP/CAPAssurance educational activities.

PEER REVIEW

  • Oversee the review and monitoring of all members on probation, members with Risk Referrals, and/or MBC actions.
  • Manage the RAPR and PCCR functions.
  • Ensure maintenance and updates to RPR and PCCR polices, procedures, protocols, and accountability to senior management and the CAP and MPT boards.

OTHER DUTIES

  • Perform claims analyses for underwriting purposes, development of educational materials, programs and publications.
  • Manage systems and personnel for claims coding quality control.
  • Oversee collection and submission of PIAA data reporting.
  • Participate in all marketing activities for CAPAssurance program.
  • Assist in supervision of development of the CAPAssurance website, educational materials and risk management marketing materials.
  • Oversee the development of risk management & patient safety articles for publication in health related periodicals. Author risk management and patient safety articles pertaining to hospitals, healthcare facilities and large medical groups risk identification and strategies.
  • Conduct Risk Management programs outside the organization and/or assist with other marketing activities to enhance the visibility and image of CAP and CAPAssurance.
  • Perform other duties as assigned.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as VP of RMPS, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the VP of RMPS’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.

Education and/or Experience:

  • Bachelor’s degree; Master’s degree preferred
  • Ten years experience in the Health Care field in patient care or risk management
  • Five years supervisory experience

Other Skills and Abilities:

  • Knowledge of medical terminology
  • Ability to effectively lead others as well as the ability to handle difficult situations effectively
  • Excellent written and oral communication skills; excellent organization and follow-up skills; telephone and PC skills; ability to determine what is medically ethical
  • Ability to travel

Forward cover letter and resume to HR@CAPphysicians.com