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Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Marketing Communications Specialist

The Marketing Communications Specialist reports to the AVP, Marketing & Corporate Communications. This position develops and executes integrated marketing campaigns to promote the CAP enterprise and its products and services, with an emphasis on project management, content proofing, process development, and project tracking. Works collaboratively with Corporate Communications team members and cross-departmental client stakeholders to implement marketing campaigns across a variety of media to ensure effective target audience engagement and consistent favorable corporate branding.

Essential Duties and Responsibilities

  • Spearhead production of marketing communication initiatives and materials, including but not limited to direct mail, brochures, sales sheets, fact sheets, website copy, email campaigns, promotional items, educational assets/promotional articles, etc.
  • Work with internal clients to develop and implement project timelines for ad hoc and recurring projects according to the marketing calendar to ensure successful project completion.
  • Serve as liaison between Corporate Communications, vendors, and internal clients for consultation, content finalization, and delivery of marketing materials.
  • Facilitate the development and implementation of CAP corporate communications activities, such as the annual report, monthly newsletter, and press releases.
  • Provide and track medical society and affinity partner group monthly content placements and other marketing deliverables as outlined in annual agreements.
  • Oversee all print and digital ad placements and associated deadlines, budget, and invoices.
  • Implement promotional campaigns to support CAP sales units – with an emphasis on direct mail production, management, and fulfillment.
  • Track inventory of marketing materials as needed to ensure the most up-to-date information and content.
  • Work with vendor services as appropriate, collect project estimates, and communicate project details through to completion.
  • Provide regular marketing campaign analysis and tracking.
  • Draft copy for various marketing materials, including but not limited to flyers, letters, emails, etc.
  • Ensure that all marketing activities are aligned with corporate brand standards.
  • Cross train on and assist with/implement CAP email marketing and social media creation and distribution.
  • Cross train on online education program development and implementation.
  • Perform other responsibilities as assigned.

Education and/or Experience

  • Bachelor’s degree in English, Journalism, Communications, Public Relations, Marketing, or related field preferred.
  • Four years communications/marketing experience with a corporation, nonprofit agency, public relations firm, or equivalent combination of education and experience.
  • Experience in healthcare, insurance, banking, or finance strongly preferred.

Other Skills and Abilities

  • Excellent organizational, project management, and time management skills.
  • Excellent grammar, proofreading, and editing skills.
  • Knowledge of print and digital marketing concepts.
  • Familiar with direct mail formats and processes.
  • Ability to manage and check comprehensive data lists.
  • Knowledge of graphic design principles, printing, and production methods.
  • Ability to manage cross-departmental marketing initiatives, spearheading internal client planning, scheduling, implementation, and tracking activities.
  • Ability to manage multiple projects and assignments with impeccable attention to detail.
  • Ability to take initiative and anticipate client and project needs.
  • Ability to interface with all levels of staff.
  • Knowledge of Microsoft Office a must. 

Salary Range: $67,700 - $90,000/year 

Forward cover letter and resume to HR@CAPphysicians.com 

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#mark-comm-specialist.

Legal Secretary III (OC)

Schmid & Voiles, the dedicated law firm for the Cooperative of American Physicians, Inc. seeks a Legal Secretary to performs diverse secretarial duties in support of the Legal Department, in Orange County.

Essential Duties and Responsibilities:

  • Maintain attorney(s) calendar book and tickler system
  • Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances
  • Review and re-index mail in OnBase for review and action by attorney and calendaring of same
  • Compose correspondence and memos to request or provide information
  • Contact clients to obtain desired information as requested by attorneys
  • Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity
  • Prepare discovery, pre-trial and trial documents for filing with court
  • Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s)
  • Provide legal secretarial support on either short or long term assignments
  • Answer and screen telephone calls
  • Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.
  • Assist and provide back up for other secretaries
  • Maintain current knowledge of court rules
  • Perform additional tasks
  • Participate in department and company projects

Education and/or Experience:

  • High school diploma or GED
  • 7 years of defense trial, litigation experience in a similar industry
  • 3 years recent California Civil litigation experience
  • Trial preparation experience a must

Other Skills and Abilities:

  • Good organization and communication skills
  • Thorough knowledge of court procedures
  • Strong initiative and ability to work independently
  • Computer literate –proficient in MS Word; knowledge of case management software; type 70+ wpm

Salary Range: $75,000 - $92,000/year

Forward cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#legal-sec-iii.

Practice Management Coordinator

The Practice Management Coordinator supports the CAP practice management and membership programs teams in performing customer service and departmental administrative functions to meet the needs of external and internal customers: CAP member physicians and office staff, CAP practice management (CAPAdvantage) vendors, and CAP staff members. The position reports directly to the Vice President of Membership Programs and functionally to the Assistant Vice President of Practice Management Services.

Essential Duties and Responsibilities:

  • Serve as liaison with internal departments to communicate updates on new and current membership and practice management support programs.
  • Work with VP of Membership Programs to audit vendor contracts and schedule and monitor renewal timelines to ensure all contracts are current.
  • Monitor and regularly update the CAP Marketplace, CAP’s comprehensive online vendor support roster.
  • Gather member usage reports from program vendors and enter data into Salesforce and CAP database.
  • Participate in meetings with current and potential practice management vendors.
  • Work with IT to coordinate the development of new reports to track/analyze program performance as directed by the VP of Membership Programs and AVP of Practice Management Services.
  • Provide customer service to assist physician members and practice staff; transfer calls to appropriate departments as needed.
  • Provide practice management support within scope of knowledge and authority to physician members and practice staff.
  • Manage inventory of marketing materials and work with Corporate Communications.
  • Work with Corporate Communications and practice management vendors to collect testimonials from satisfied members using various products and services.
  • Assist with coordination of monthly newsletter articles to gather information as needed and ensure timely submission.
  • Provide support for in-person educational presentations, on-demand programs, and webinars; assist with registration and attendance details and provide participants with answers to questions and certificates of completion when needed.
  • Assist membership development with prospective member presentations and community events.
  • Schedule meetings with new CAP physician members/administrators to introduce CAP’s wide variety of membership programs, benefits, and practice management services.
  • Perform other duties as necessary.

Education and/or Experience:

  • High school diploma or GED, college degree preferred
  • 2 years’ experience in clinic operations including practice operations, financials, compliance, HR and facilities management or equivalent combination of education and experience
  • General knowledge of medical clinic policies and procedures, medical terminology and insurance practices, CPT and ICD-10 coding
  • Knowledge of managed care, Medicare, and Medicaid guidelines

Starting Salary Range: $53,000 - $65,000 Annually

Forward cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#prac-mgmt-coord.

Senior Membership Services Account Manager

Provide service to MPT members and groups and, if assigned, CAPAssurance Insureds and brokers:

Essential Duties and Responsibilities:

  • Retention of members and groups.
  • Conduct face-to-face or virtual stewardship meetings with Members and/or their management staff.
  • Conduct joint stewardship meetings with key departments such as The CAP Physicians Insurance Agency, Risk Management, Human Resources, and Underwriting.
  • Provide and explain financial and claims data and supporting information to members, groups, administrators, and office managers.
  • Manage special projects including, but not limited to, the residents’ program or manage and service high-value MPT accounts.
  • Manage CAPAssurance accounts.
  • Participate in committees developed for the enhancement and competitive edge for the company.
  • Contribute ideas and suggestions that make the company more efficient
  • Explain membership and entity coverage, exclusions, and financial obligations.
  • Review and approve or decline special applications for coverage or status change requests, such as, termination of membership, disability, out-of-state, coverage limits change, and cosmetic procedures.
  • Underwrite and approve or decline coverage requests for certain employees, Other Related Physicians (ORP), and locum tenens.
  • Maintain and update members’ Special Conditions as necessary.
  • Timely respond to member inquiries.
  • Maintain and update members’ Special Conditions as necessary.
  • Timely update of member or group CAP System records.
  • Timely review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members.
  • Continuously monitor OnBase workflow queues and inbox, emails, physical inboxes (for US Mail), Microsoft Teams postings and conversations, throughout the workday.
  • Identify new business opportunities for CAPAssurance.
  • Promote and recommend additional coverage programs, CAP Benefits or the improvement of existing programs.
  • Use Salesforce customer relationship management system to manage new membership prospect inquiries from group administrators/office managers or physicians joining existing CAP practices.
  • Manage CAP Service Teams to coordinate service and retention of groups.
  • Monitor trends in the medical professional liability marketplace, medical professional underwriting and in the healthcare industry.

Miscellaneous

  • Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
  • Recommend refinements or new programs for the CAP computer system.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, the AVP of Membership Services is responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the AVP of Membership Services’ responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other duties as assigned.

Education and/or Experience:

  • Bachelor’s degree
  • Five years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage
  • Active agent/broker California Property and Casualty insurance license

Other Skills and Abilities:

  • Knowledge of basic medical terminology
  • Excellent written and oral communication skills
  • Excellent organization and follow-up skills, with attention to detail
  • Excellent telephone and computer skills
  • Proficient in Microsoft Word, Excel, Outlook, and Teams.
  • Ability to travel
  • California Driver’s License and adequate insurance

Salary Range: $90,000 – $120,000

Forward cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#sr-mem-srvc-am.