Careers at CAP
Our dedicated employees are the essential element to CAP’s success. For nearly 50 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.
Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays. Join CAP’s workforce and make your contributions to our team.
The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek a Trial Attorney in Los Angeles, Orange County, and Walnut Creek that is responsible for all aspects of case management, including trial and arbitration. A seasoned advocate with effective courtroom skills and in-depth knowledge of medicine and malpractice litigation.
Essential Duties and Responsibilities
- Represent CAP physicians, hospitals or entities covered by MPT or CAPIC in medical malpractice lawsuits as the lead trial and arbitration attorney; prepare and successfully try and arbitrate cases as requested
- Formulate creative discovery and investigation strategy
- Obtain concurrence with claims specialist on defense preparation and ensure cost-effective completion
- Prepare pleadings and respond to discovery
- Attend court appearances as required or by court call
- Responsible for compliance with the Defense Attorney Guidelines by all legal staff working on assigned cases
- Ensure timely reporting of information/status to claims and client at all stages of litigation
Client Relations
- By philosophy and example, demonstrate to all involved that client service and satisfaction are a priority
- Excel in gaining recognition for client satisfaction. Work well in difficult, emotionally charged situations while maintaining a calm demeanor/composure
- Constantly seek feedback from clients to provide a positive working relationship between the clients and the firm
- Review, respond to, and resolve all client complaints/concerns to ensure client satisfaction
- Perform other duties as assigned
Education and/or Experience:
- J.D. Degree
Other Skills and Abilities
- Licensed to practice law in California
- Ability to lead and motivate others on the team to accomplish research, investigation, and trial preparation responsibilities
- Ability to mentor, train and build team enthusiasm among staff counsel
- Ability to assist as second chair in trials and arbitrations and in appropriate cases to take the lead as trial and arbitration counsel.
- Ability to work independently
Salary Range: $200,000 - $220,000/year (Depending on Experience)
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#trial-atty-iv
The Litigation Attorney is responsible for all aspects of case management. The ideal candidate will have an in-depth knowledge of medicine, law and issues related to medical malpractice litigation and the skill to develop effective case strategy.
Essential Duties and Responsibilities:
Work with trial and arbitration attorney and actively participate in:
Formulating discovery and investigation strategy
Obtaining concurrence with claims specialist on defense preparation and ensuring cost effective completion
Preparing pleadings
Preparing and responding to discovery
Attending court appearances
Preparing lawsuits for trial/arbitration
Preparing motions as requested
Respond to “hotline” inquiries from the Claims Department
Prepare timely reports to claims at all stages of litigation
Comply with the Defense Attorney Guidelines
Represent Member physicians at deposition in “Depo-only” cases
Perform other duties as necessary
Education and/or Experience:
J.D. Degree
Trial/Arbitration experience
Other Skills and Abilities:
License to practice law in California
Knowledge of medical issues
Ability to assume support role for trial attorneys and to assist as second chair in trial and arbitrations.
Job Location: Walnut Creek and Surrounding Areas
Starting Salary Range: $150,000 - $180,000/year (Depending on Experience)
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#lit-atty-northern-california.
The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek a L&M Appeal Attorney responsible for drafting appellate briefs and motions/applications, and complex motions and pleadings on CAPIC litigated matters. Provides advice and assistance to attorneys through all phases of litigation including cost effective motions for early dismissal, trial, and post-trial motions; and efficiently assesses key issues, renders opinions, and provides results. The ideal candidate will be an experienced legal draftsperson with highly developed legal writing skills and an in-depth knowledge of the trial and appellate courts as it applies to motion practice related to medical malpractice defense.
Essential Duties and Responsibilities:
Appeals
Designate, review, and analyze lower court records and other documents.
Monitor appellate dockets.
Research and analyze case law, draft persuasive briefs, as well as appellate motions and applications. and appellate documents.
Advocate in appellate courts before appellate justices.
Assist both in-house and outside trial panel counsel in framing issues at trial and in preserving the record for appeal.
Advise both in-house and outside trial panel counsel and claims specialists regarding writ petitions.
Support Law and Motion Team:
Prepare pleadings.
Provide support to attorneys as requested in litigation matters to successfully try and arbitrate cases.
Formulate creative pleading and motion strategy.
Obtain concurrence with claims specialist and attorneys for law and motion pleading and strategy.
Attend court appearances and argue motions.
Assist in compliance with the Defense Attorney Guidelines
Perform other duties as necessary.
Education and/or Experience:
J.D. Degree
Other Skills and Abilities:
License to practice law in California.
Computer proficiency
Knowledge of online legal research
Excellent legal writing skills
Ability to work independently.
Starting Salary Range: $150,000 - $180,000/year (Depending on Experience)
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#law-and-motion-appeal-atty-iii.
CAP seeks two Senior Claims Specialists, for its Orange County office, to perform technical and administrative duties to manage assigned claim files; assumes increased workload of highly complex claims. Participates in the continued training and supervision of Claims Specialist I and II’s.
Essential Duties and Responsibilities:
Manage medical malpractice claims, including the assignment, direction, and control of defense counsel, under supervision and in compliance with the Claims Technical Manual, the Defense Attorney Guidelines, and the MPT Agreement. Manage increasingly complex cases with larger financial exposure.
Investigate and evaluate claim files including complying with the standards of performance, interviewing members, reviewing medical records, corresponding with plaintiff attorneys, obtaining preliminary expert evaluation/opinions, and preparing interview summaries.
Prepare case evaluation reports for publication and presentation to the CRC and CSC.
Prepare case evaluation reports for discretionary authority on selected cases.
Manage and participate in all litigation activity, including discovery plan, mediation, MSC, and negotiation under supervision, as necessary.
Monitor trials and arbitrations including daily progress reports, providing member and defense attorney with support.
Prepare claim file resolution documentation.
Timely update the claims database.
Document all important case developments under the chronology tab.
Code the claims file and update as relevant information is available.
Timely review and index documents to the On Base system.
Provide assistance to management as indicated on special project.
Identify, investigate and follow-up on coverage issues.
Take Hotline calls as requested and as necessary and prepare hotlines.
Attend staff and department meetings as indicated.
Assist management in training of Claims Specialist I and II’s.
- Perform other duties as necessary.
Education and/or Experience:
- Bachelor’s degree from four-year college or university.
- Relevant legal and/or medical education background or the equivalent.
- Minimum five years of medical malpractice claims management experience and/or three years CAP claims experience.
Certificates, Licenses, Registrations:
- Valid California driver license
Other Skills and Abilities:
- Excellent demonstrated verbal and written communication skills.
- Effective time management skills.
- Ability to manage multiple priorities/deadlines
- Personal computer literate preferred.
- Strong analytical skills
Starting Salary: Up to $90,000 - $120,000/year (Depending on Experience)
Send cover and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#claims-specialist.
Responsible for the installation, configuration, monitoring, maintenance, and repair of network infrastructure and servers. Maintains the operability and stability of servers and networking equipment for Local & Wide Area Networks; design, implement and maintain security measures to protect IT Infrastructure and systems; develops project plans, processes, and procedures; evaluates new technologies and provides both tactical & strategic direction for the servers and network platforms & configurations.
Essential Duties and Responsibilities
- Participate in the planning and implementation of the current and future technological needs of the organization including, but not limited to document imaging (Onbase), HPE Servers, VMWare ESX Host Servers, Hyper-V Host Servers, Arctic Wolf Manage Detection and Response (MDR), HP Storage Area Network (SAN), and Networking Equipment such as Cisco Catalyst 9400, Cisco Catalyst 9300, Cisco Firewall 3110, Cisco ISR 4451, Cisco Meraki MX85, Cisco Meraki MX75, Cisco Meraki MX67, Cisco Meraki Wireless access Point (MR56) and Cisco Meraki switches.
- Assist in the design and implementation of security related functions for servers and networking equipment, including User ID and password control, backup systems and procedures, and disaster recovery plans and tests.
- Monitor network traffic for suspicious activity and responds to incidents; analyze security breaches and prepare incident reports; assist in conducting vulnerability assessment and penetration testing; configure and manage Cisco firewall/router/switches, Cisco endpoint protection, Cisco Umbrella and all Cisco Meraki devices.
- Monitor Arctic Wolf Dashboard for cybersecurity concerns and respond to tickets according to the documented protocols.
- Collaborate with MIS team to develop and enforce security policies and procedures.
- Investigate, recommend, and test existing and new technologies and write bid specifications and justifications for the purchase of IT hardware, software and services. Coordinate with IT vendors to ensure the company receives the best product and services at the most reasonable cost.
- Assist in the setup, configuration , and maintenance of Microsoft Windows Servers, Oracle Servers, SQL Servers, Onbase Document Imaging, Web Server, File Server, TrackIt, Websense, Cisco Endpoint Protection, Active Directory, DHCP, DNS, DFS, System Center Configuration Manager, Veeam Backup, Arctic Wolf, Solarwinds Monitoring, Terminal Server, Rightfax Server, Wireless Networks, VPN and in-house company programs.
Assist in the installation, setup, and configuration of network hardware and software including new employees, training, audits, and office moves, etc.
- Perform standard system administration including account/security/performance management, optimization, troubleshooting, and maintaining hardware/software configurations for the Enterprise Windows System.
- Assist in the creation and maintenance of records, reports, and documentation on system and application program specifications and configurations i.e. backup documentation, help desk instructions, IP address records, hardware & software installation guidelines, floor plans, network diagram, monthly equipment configurations, and hardware & software licenses or serial numbers.
- Respond to end-user network questions, determining the nature of the problem, devising proper solutions and initiating corrective actions.
- Continue personal development and education to keep abreast with industry development and technologies.
- Travel to branch offices to assist employees at those locations, as needed.
As an information Technology professional, you are responsible for the secure design and implementation of systems and networks, prevention of security incidents, and detection of threats to that security. You are expected to follow established company security policies, procedures, guidelines, and standards. You are expected to be, and remain, aware of industry “best practices” in the area of cyber security.
Perform other responsibilities as assigned.
Education and/or Experience:
BS in Computer Science or Engineering
7 years in network administration, or equivalent combination of education and experience
Experience in Windows server and Cisco networking equipment environment preferred
Microsoft Certified Software Engineer preferred
Other Skills and Abilities
Strong analytical skills
Knowledge of operating systems components, technical developments, and networking protocols
In depth knowledge of PC architecture and applications software
Excellent communication & organizational skills with the ability to interact with all levels of staff
Ability to travel to branch offices
Ability to plan, organize and conduct formal training for users
Salary Range: $70,000/year - $85,000/year
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#systems-admin-i
Provide risk management consultation and support to physician members and insureds.
Essential Duties and Responsibilities:
- Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
- Provide risk management advice to Hotline and e-mail requests from physicians and their staff. Participate in rotating after-hours (evenings, weekends, & holidays) Hotline coverage.
- Organize, plan, and conduct virtual, or on-site, physician practice risk assessments to promote patient safety practices and to minimize malpractice risk.
- Function as an RMPS resource to other CAP department staff
- Analyze claims data and other data sources. Identify trends and develop risk reduction strategies utilizing current best practices.
- Develop risk management practice guides, templates, educational materials, and other resources for physicians and their staff focusing on patient safety and risk management.
- Research and write professional RMPS articles.
- Create and present educational programs on risk management topics and strategies to physicians and other healthcare related groups.
- Participate in RMPS Departmental and organizational meetings, goals, projects, committees
- Participate in Risk Assessment Peer Review meetings, including review of materials, drafting case summaries and minutes
- Staff CAPCares Unit as assigned, including:
- Counsel, guide and coach members/member entities referred to CAPCares hotline in real time or post-adverse patient event with clinically tailored advice specific to the nature of the case.
- Identify and manage Adverse Patient Outcome cases subject to intervention with Patient Assistant Services (PAS).
- Evaluate subpoenas and requests for deposition, appearances, etc., route requests to appropriate CAP departments or provide guidance to Members as needed.
Education and Experience:
- Bachelor’s degree in a healthcare related field required; master’s degree preferred
- RN, RN/JD, or clinical license preferred
- Five years’ experience in healthcare risk management or equivalent experience in a healthcare related environment
- Professional liability experience highly desirable
- Physician office management or ambulatory care experience preferred
- Experience and participation in patient safety/risk management and quality improvement (QI/QA) activities or committees
- Knowledge of root cause analysis (RCA), adverse event management, responding to grievances and complaints, advance directives and release of protected health information
- Experience identifying educational and learning needs/gaps of healthcare professionals or physician office practices and developing education and providing training to address the needs
- Experience writing articles, healthcare educational material, and professional business correspondence
- Experience in public speaking, e.g., creating and providing presentations to medical personnel or teaching classes
Other Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to work independently and collaboratively
- Strong organizational skills
- Maintain a valid California driver license to travel to physician offices or other venues
- Ability to travel to practice locations within California, with occasional overnight stays, when requested
- Computer skills including Microsoft Office, Word, Excel, PowerPoint
Preferred Knowledge of the Following:
California and federal laws and regulations pertaining to the practice of medicine and healthcare, including MICRA; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; and medical, legal, insurance databases.
Salary: $100,000 - $120,000/year (Depending on Experience)
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#sr-rmps-specialist.
Performs various duties in review and processing of applications in preparation for Underwriting and processes approved applicants.
Essential Duties and Responsibilities
Application Processing
- Review Applications for Membership, curriculum vitae, specialty questionnaires and other information for completeness and perform data entry of vital information such as training, practice experience, etc.
- Gather credentialing information, including license checks, board certification checks, malpractice court checks, etc., and request missing information/pages of the application in conjunction with the assigned Underwriter for follow up
- Send various documents for completion and correspondence including acknowledgment and information request letters, specialty questionnaires, additional applications including employee, entity, and special coverage applications, etc.
- Pend approved applicants and follow up to collect money and pending documents
- Process executed acceptance materials and monies
- Confirm accuracy of data in Member System including effective date, prior acts date, specialty, risk class, part-time, waivers, etc.
- Input special coverage, waiver codes, and standard special coverage language as instructed by the underwriter
- Act as intermediary between various departments to communicate/process new member information
- Complete acknowledgement processing
- Process rejected/withdrawn applications, and send correspondence
Entity and Employee Coverage Processing
- Send and process applications for entity and/or employee coverage to physician applicants who require the coverage to include: input all data, attach all providers to the entity, gather various checks, review applications for completeness, and prepare emails, tasks, or information request letters indicating missing information/pages and forward to the UW for follow up
- Pend approved entities and/or employees and follow up on outstanding information and/or documents
- Work with Membership Services to ensure employee applications for existing Members/Entities are processed and the covered employee is attached to the Entity System record
Education and/or Experience:
- High School diploma or GED, AA preferred
- 2 years administrative/clerical experience in medical or insurance industry preferred; 1 year in an administrative/clerical capacity at CAP
Other Skills and Abilities:
- Excellent organizational and time management skills, spelling and grammar
- Computer literate, proficient in Microsoft Word, Excel, Outlook, Salesforce; proficiency in the use of OnBase software preferred
- Good verbal and written communication skills
Salary Range: $50,000 - $58,000 annually
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#underwriting-assistant-i.
CAP seeks an Underwriting Data analyst to collect data, query, analyze, and report in various written and presentation formats. Will perform various underwriting duties in the review and processing of applications and will also collaborate cross departmentally to understand specific departmental needs and challenges and assist in developing solutions and identifying market trends. Our dedicated employees are the essential element to CAP’s success. CAP’s team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.
Essential Duties and Responsibilities:
Works closely with Risk Management to evaluate claims data, code case elements, and map data to perform analysis and develop summary reports
Works closely with Finance to evaluate Membership data, and perform analysis to support Membership Development, Underwriting, and Service departments
Perform data analysis and evaluation to support Underwriting and the review and renewal process
Turn data into information, information into insight, and insight into educational materials
Perform other duties as assigned
Education and/or Experience:
- BS in Mathematics, Economics, Computer Science, Information Management, Statistics, Health Informatics or related quantitative field
- Master’s degree preferred
3 years’ experience in the medical or insurance industry preferred
- 3 years’ experience as a data analyst or business analyst
- Medical terminology knowledge necessary
Other Skills and Abilities:
Detail-oriented with good organizational and time management skills
Excellent verbal and written communication skills
Proficient in SQL, Power BI, Salesforce, and OnBase software preferred
Knowledge of and experience with building visualizations and dashboards using business intelligence software
Knowledge of statistical concepts and experience using statistical platforms for analyzing datasets
Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
Adept at database queries and code generation/interpretation
Adept at writing and presenting findings to business leaders and stakeholders (Word, PowerPoint)
Salary Range: $70,000 - $85,000 annually
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#underwriting-data-analyst.
Our Membership Services Account Manger supports CAP members by providing outstanding customer service, handling client visits and presentations, and performing technical and administrative duties to retain existing groups and members in support of Membership Development and Finders for new members.
Essential Duties and Responsibilities:
Provide service to MPT members and groups to include:
Explain coverage, exclusions, financial obligations, and other issues to Members.
Complete processing of status changes including termination, retirement, disability, out-of-state, part-time, early cessation, non-private practice, coverage limits change, death, etc.
Manage and present CAP Stewardship Reports to predetermined list of target groups annually.
Process special applications for coverage and status change requests.
Handle underwriting and approval of Employee Applications and Other Related Physician (ORP) Applications.
Provide financial and claims data and supporting information to administrators and office managers.
Identify new business opportunities for CAPIC, Membership Development, and Symphony Health
Recommend additional CAP coverage or benefits and improve existing programs.
Collaborate with Finders and Brokers on group business service.
Coordinate with CAP Service Teams to ensure group retention and service.
Monitor trends in the medical professional liability, underwriting, and healthcare industries.
Education and/or Experience:
Bachelor’s degree
Two years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage
Other Skills and Abilities:
Knowledge of medical terminology
Excellent research, communication (oral and written), and organizational skills
Excellent attention to detail
Excellent telephone and computer skills
Proficient in Microsoft Word, Excel and Outlook
California Driver’s License and adequate insurance
Starting Annual Salary Range: $70,000 - $80,000/year
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#mem-srvcs-acc-mgr-i
Schmid & Voiles, the dedicated law firm for the Cooperative of American Physicians, Inc. seeks a Legal Secretary to perform diverse secretarial duties in support of the Legal Department, in Walnut Creek.
Essential Duties and Responsibilities:
- Maintain attorney(s) calendar book and tickler system
- Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances
- Review and re-index mail in OnBase for review and action by attorney and calendaring of same
- Compose correspondence and memos to request or provide information
- Contact clients to obtain desired information as requested by attorneys
- Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity
- Prepare discovery, pre-trial and trial documents for filing with court
- Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s)
- Provide legal secretarial support on either short- or long-term assignments
- Answer and screen telephone calls
- Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.)
- Assist and provide back up for other secretaries
- Maintain current knowledge of court rules
- Perform additional tasks
- Participate in department and company projects
Education and/or Experience:
- High school diploma or GED
- 7 years of defense trial, litigation experience in a similar industry
- 3 years recent California Civil litigation experience
- Trial preparation experience a must
Other Skills and Abilities:
- Good organization and communication skills
- Thorough knowledge of court procedures
- Strong initiative and ability to work independently
- Computer literate – proficient in MS Word; knowledge of case management software; type 70+ wpm
Salary Range: $75,000 - $92,000/year
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#legal-sec-iii.