Graphic of We Are Hiring with megaphone
Go to content

Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Current Job Listings

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Senior Risk Management & Patient Safety Specialist
Senior Risk Management & Patient Safety Specialist

CAP’s Risk Management & Patient Safety department seeks a Sr. RMPS Specialist to schedule and conduct comprehensive physician medical office practice risk assessments to help maximize patient safety and to minimize malpractice risk to organization. Develops professional articles, tools, and programs to promote patient safety and reduce risk. Presents risk management educational programs which reduce malpractice risk to physicians, their staff, as directed by management.  Analyzes closed claims data for trends and develop risk reduction strategies. Provides risk management advice to Hotline calls from physicians and their staff as assigned. Assists the CAP Cares team with adverse event management and early intervention.  Assists the Risk Assessment Peer Review team in preparation and in conducting physician peer review meetings.

Essential Duties and Responsibilities:

  • Organize, plan, and execute on-site or virtual practice assessments at physician offices as required by current department goals.
  • Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability.
  • Communicate effectively with physicians and other healthcare professionals on risk management issues and membership information. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
  • Assist in the review of closed claims data, as assigned, utilizing current department specifications.  Develop risk management strategies utilizing current risk management strategies, under the direction of the VP Risk Management.
  • Develop and implement educational programs, tools and guidelines focusing on patient safety and risk management.
  • Present risk management strategies at either physician CME programs or other healthcare-related group programs/presentations.
  • Conduct medical records audits as appropriate.
  • Train and mentor new Risk Management Specialists on field activities as assigned.
  • Adhere to current departmental guidelines and standards for scheduling of visits, timely data entry; participate in departmental meetings, attend Claims Review Committee meetings and monthly company meetings.
  • Perform research and develop educational materials and articles on risk management topics.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Risk Management and Patient Safety Specialist, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Risk Management and Patient Safety Specialist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Take Hotline calls as assigned.
  • In collaboration with the CAP Cares team, evaluate risk issues associated with adverse events/adverse outcomes, guide physicians on how to manage incidents, and make referrals to CAP Cares team for the early intervention program called PAS
  • In collaboration with Risk Assessment Peer Review (RAPR) team, prepare for and conduct physician peer review meetings
  • Perform other duties and projects as assigned.

Education and/or Experience:

  • Bachelor’s degree in a healthcare related field; RN, RN/JD or physician office management preferred
  • Seven years’ experience in healthcare risk management, physician office management; clinical nursing or relevant physician office practice/clinic environment
  • Experience in public speaking, providing presentations to medical personnel or teaching classes
  • Experience in identifying the learning needs of healthcare professionals or physician office practices and providing education and training to help meet those needs
  • Experience and participation in quality improvement activities or committees (QI/QA)
  • Knowledge in root cause analysis (RCA), adverse event management, and handling grievances and complaints

Other Skills and Abilities:

  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Ability to work independently and collaboratively
  • Knowledge of and skill in discussing California law as it relates to healthcare risk management issues
  • Strong organizational skills, telephone communication skills and ability to work independently (desired)
  • Ability to travel extensively in designated area and to various locations with overnight stays
  • Maintain a valid California driver license to successfully travel to physician offices or other venues

Preferred Knowledge of The Following:

  • Medicine and law, including MICRA and arbitration statutes; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; medical, legal, insurance and financial databases.

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Programmer/Analyst
Programmer/Analyst

Responsible for the performance of systems analysis, applications programming, and user training, connected with the development and maintenance of the organization’s automated data processing functions.

Essential Duties and Responsibilities:

  • Perform analytical studies on proposed systems and system enhancements.  Through consultation with the user base, gather complete specifications for approved systems projects prior to development.  Report to IS Management on issues of feasibility, time and effort requirements, and compatibility with existing systems.
  • Complete the development of approved systems projects from design through coding, testing, implementation, documentation, and end-user training.  Maintain open communications with key user sources during the project life.
  • Provide ongoing user training and assistance, as needed.
  • Serve as a technical consultant to the department and the company by keeping abreast of current industry trends.  Become conversant in new, relevant information technologies, evaluating new product offerings, training other programmers within the department, and making recommendations to IS Management as to possible future directions in both the areas of software and hardware development.
  • As an information Technology professional, you are responsible for the secure design and implementation of systems and networks, prevention of security incidents, and detection of threats to that security. You are expected to follow established company security policies, procedures, guidelines, and standards. You are expected to remain aware of industry “best practices” in the area of cyber security.
  • Perform other duties as directed.

Education and/or Experience:

Other Skills and Abilities: 

  • Excellent verbal and written communication skills
  • Ability to interface with all levels of staff
  • Excellent follow-through ability
To apply, submit cover letter and resume to HR@CAPPhysicians.com​​
Receptionist/Office Clerk
Receptionist/Office Clerk

CAP’s Office Services department seeks a receptionist in the LA office to receive telephone calls and in-person visitors to our company, determine nature of business needed while directing callers and/or visitors to their appropriate destination.

Essential Duties and Responsibilities:

  • Perform general receptionist duties including answering phones, routing calls, taking messages, greeting visitors, interacting with messengers, receiving deliveries.
  • Direct tasks of mail and package delivery, coordinate messenger services; maintain pertinent office supplies in relation to reception.
  • Submit facilities service requests to office of the building.
  • Purchase and maintain visitor parking validations, and postage stamps; issue as necessary.
  • Maintain conference room and company calendars; coordinate scheduling of meeting rooms, and posting of appropriate signage. 
  • Register visitors with building security.
  • Schedule and place conference calls (video and audio) as needed.
  • Coordinate vending machine refunds.
  • Assist Mail Room with routing of incoming faxes via workflow and mailers.
  • Serve as Floor Warden.  Participate in floor warden training, drills and evacuations.
  • Support other departments with data entry and other various projects.
  • Spot cleaning of frequently touched common areas.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Receptionist, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Receptionist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other duties as assigned. 

Education and/or Experience:

  • High school diploma or general education degree (GED)
  • One year reception experience
  • Computer experience, including Microsoft Office, Outlook, and Excel.

Other Skills and Abilities: 

  • Ability to operate VOIP phone system and administration preferred
  • Outstanding communication skills; good inter-personal skills; professional appearance and demeanor; organized and detail oriented; good grammar and spelling; ability to handle multiple tasks simultaneously.
  • Ability to work overtime as needed

Forward cover letter and resume to HR@CAPphysicians.com

Associate Counsel
Associate Counsel

Summary

Assists the General Counsel in providing legal advice to all departments. Oversees the MedGuard/EP Benefits program.

Essential Duties and Responsibilities:

Advise CAP, MPT, and CAPA-RPG on Legal Matters

  • MPT and Related Coverages: Evaluate coverages provided to CAP members and participants; Manage complaints and/or potential legal actions involving coverage; assist Associate General Counsel in evaluating and resolving MPT coverage issues, as requested
  • Provide legal assistance on company’s Document Retention and Disposal committee
  • Prepare individualized correspondence to physician members who are terminated with open claims or who are denied MPT coverage; Coordinate with Finance to obtain remittals of delinquent accounts
  • Oversee the MedGuard/EP Benefit program by resolving benefits and billing questions, preparing correspondence to members denied benefits (and discussing coverage when needed), monitoring claims trends, facilitating buy-up issues with the Agency and carrier, and managing the selection and retention of panel counsel.
  • Draft, negotiate, and review company contracts with company vendors and business partners
  • Review, create, and revise letters, coverage documents, and other agreements with MPT members
  • Monitor, analyze, and report on legislative and regulatory developments and assist in compliance with state and federal statutes, in particular HIPAA/HITECH and Medicare;
  • Monitor and manage all requlatory filings for CAPAssurance, a Risk Purchasing Group
  • Assist company departments with physician inquiries about certain coverages, benefits or other membership issues
  • Write articles for CAPsules
  • Assist the General Counsel with legal research and analysis of company legal and business issues, as requested
  • Assist with company training and employee awareness of the company’s cybersecurity and privacy program while, like all employees, remaining responsible and vigilant when opening emails on CAP’s computer equipment and while accessing the company system remotely.
  • Perform other responsibilities as assigned

Education and/or Experience:

  • J.D. degree
  • Five years of experience as practicing attorney
  • Medical professional liability and defense coverage experience preferred
  • Knowledge of Health Insurance Portability and
  • Accountability Act (HIPAA)
  • Experience in legislative and regulatory monitoring and analysis

Other Skills and Abilities:

  • Excellent communications skills
  • Strong analytical skills
  • Excellent computer skills

License Requirements:

  • License to practice law in California

Forward cover letter and resume to HR@CAPphysicians.com

Senior Membership Services Account Manager
Senior Membership Services Account Manager

Summary

CAP's Membership Services department seeks an experienced Account Manager to perform telephone customer service, off-site client visits, technical and administrative duties to provide services to and retain existing groups and members and in support of Membership Development and Finders for new members.

​ Essential Duties and Responsibilities:

Provide service to MPT members and groups and, if assigned, CAPAssurance insureds and brokers, to include:

  • Explain coverage, exclusions, financial obligations, and other issues to Members.
  • Process special applications for coverage and status change requests.
  • Follow through with processing of status changes including termination, retirement, disability, out-of-state, part-time, early cessation, non-private practice, coverage limits change, death, etc.
  • Underwriting and approval of Employee Applications and Other Related Physician (ORP) Applications.
  • Approval of Locum Tenens Requests.
  • Input special conditions or waivers.
  • Respond to member inquiries and concerns in writing or on the phone.
  • Audit and update member records in accordance with policies and procedures.
  • Update group and member records as necessary.
  • Provide financial and claims data and supporting information to administrators and office managers.
  • Identify new business opportunities for CAPAssurance, Membership Development, and the CAP Agency
  • Recommend additional coverage programs, CAP Benefits or the improvement of existing programs.
  • Visit and provide CAP Stewardship Report presentations to predetermined list of Target Groups annually.
  • Work with Finders and Brokers in the servicing of group business.
  • Manage CAP Service Teams to coordinate service and retention of groups interdepartmentally.
  • Monitor trends in the medical professional liability marketplace, medical professional underwriting and in the healthcare industry.

Miscellaneous

  • Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
  • Recommend refinements or new programs for the CAPRICA computer system.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as an Account Manager are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Account Manager’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other duties as assigned. 

Education and/or Experience:

  • Bachelor’s degree
  • Five years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage           

Other Skills and Abilities: 

  • Knowledge of medical terminology
  • Excellent research skills
  • Excellent written and oral communication skills
  • Excellent organization and follow-up skills, with attention to detail
  • Excellent telephone and computer skills
  • Proficient in Microsoft Word, Excel and Outlook
  • Ability to work from a remote location and to conduct business and meet by virtual environment (Microsoft Teams, Zoom, GoToMeeting, etc.)
  • Ability to travel
  • California Driver’s License and adequate insurance

To apply, submit cover letter and resume to HR@CAPPhysicians.com