Risk Management Publications

Patient Expectations: The Root of All Evils?

Have you ever heard the colloquialism “Don’t count your chickens before they’ve hatched"? Of course, you have. Yet, it seems in healthcare we frequently do so. This is especially true in the immediate postoperative period.

When Your Patient Needs You in Her Corner

When a treating physician believes that a referral to another specialist is appropriate, a denied authorization does not mean that the physician should just quietly soldier on.

COVID-19 Vaccine Legislation

Over the past two and a half years, significant shifts have occurred in addressing of the COVID-19 pandemic. Public health experts can rely on data trends that have emerged and will continue to emerge while the virus remains a public health and safety concern.

No-Cost Assistance Program for CAP Members Professional Support and Guidance for Everyday Life

CAP Physicians Insurance Agency, Inc. (CAP Agency) is pleased to partner with MetLife to provide CAP members and their families with access to MetLife’s Employee Assistance Program at no cost.

Boost Productivity and Performance with a Free Practice Management Assessment

Clinical excellence aside, the care you provide for your patients may be impacted by the efficiency and effectiveness of your practice operations. A regularly scheduled practice evaluation can help you stay ahead of policies and procedures that support optimal workflow and a healthy bottom line, even when you think your business is running like a well-oiled machine.

Telemedicine and HIPAA Compliance: The Key Move That Can Ensure Proper Protection

Telemedicine is still a relatively new and quickly evolving method of delivering clinical care. Liability trends, and risk in this area are still emerging. There are a few key factors that cannot be overlooked to ensure that patient care is delivered effectively and securely, including use of the right technology

April, 2022

Download PDF

March, 2022

Download PDF

February, 2022

Download PDF

Select a marketplace category

CAP COVID-19 Resource Center

CAP is committed to helping our member physicians meet the challenges that arise during the COVID-19 pandemic. To that end, CAP has launched our COVID-19 resource page, which will continually be revised with key guidance and current best practices. Among the useful resources the site currently offers are printable office signage templates, healthcare provider resources, and extensive guidance to implementing telemedicine in your practice.

Educating Your Patients on Disposing of Unwanted Medications

Most physicians would likely not be surprised that many American homes have an accumulation of unused, unwanted, or expired medications. But did you ever consider the potential safety hazards these surplus medications present?

Discontinuing the Patient-Physician Relationship

CAP's Hotline receives frequent calls requesting guidelines on discontinuing/terminating this patient-physician relationship, not because of wellness, but because the physician no longer desires to have the patient in his practice. From these calls, we have learned of "misunderstandings," which this article intends to clarify.

Who Must Sign a Death Certificate?

CAP member physicians frequently call our hotline with questions about completing a patient’s death certificate. Sometimes, they are reluctant to sign the legal document since they were not in attendance at the time of death. Other times, they inquire if their nurse practitioner or physician assistant can sign the death certificate for them.

Documenting Telephone Calls with Patients

How does your office handle telephone messages from patients?

Short answer: It should be like a well-oiled machine.

This article will assist physicians and their office managers to:

The Latest Strategies for Treating and Protecting Against Coronavirus

As new information emerges daily around the Coronavirus and as the search for answers continue, the risk management and patient safety experts with the Cooperative of American Physicians, Inc. (CAP) would like to ensure that physicians and medical communities across California have access to the most reliable resources to remain aware of the latest strategies in treatment, protection, and prevention.

The Coronavirus Threat Lurking Beyond the Clinic

Outside of websites, texts, and social media posts advertising fake products, cures, and false information, physicians and their staff should be aware of phishing emails circulating throughout the healthcare industry, among others. CAPAdvantage program member, Acentec, has recently distributed an alert to warn the medical community of scammers who are trying to capitalize on fears surrounding the virus and its potential spread.

New Evidence About Severe Pulmonary Disease Linked to Electronic Nicotine Delivery Systems (ENDS)

Electronic Nicotine Delivery systems (ENDS) are the newest emerging technology in the epidemic of novel tobacco products that has been spilling out of start-up companies for the last 13 years. So physicians wonder, “How should I respond when my patients seek advice about using these electronic devices?”

How to Respond to Patient Grievance Letters

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

Patient Record Requests: What Is Proper Release Protocol?

Medical practices frequently receive medical record release requests from multiple sources, including subpoenas, attorney letters, and patients themselves. Learn the answers to several frequently asked questions by patients.

Search form