Risk Management Publications

Focused Review: A Look into Long Term Care

It is important for physicians to be aware of regulatory requirements and be familiar with other rules pertaining to LTC staff qualifications, certifications, licensing, knowledge, and expertise. The LTC practitioner must further understand the level of services available at each facility they practice in.

Jury Solves Mystery of Retained Foreign Object

A gentleman in his mid-60s presented to the hospital for a total knee replacement. Two months later, Dr. A learned that a foreign body had been found in the patient’s lumbar spine after an MRI had been ordered as part of a sciatica workup.

Are Your Prescription Pads Complaint?

In response to the growing public health and safety crisis associated with prescription drug abuse, California lawmakers have introduced a series of legislative bills creating a set of rules and practices to help curb prescription drug abuse and increase controls over the prescribing process itself.

Your Privacy with the Cooperative of American Physicians, Inc.

When you join CAP, you provide us with personal information. We treat this personal information as confidential, limit access to those who need it to perform their jobs, and take steps to protect our systems from unauthorized access.

Ransomware Prevention Tips

Ransomware rates exploded in 2020 and predictions indicate it will not slow down in 2021. Here are protective measures you should be taking against ransomware.

Ask My Practice: Office Space

Question: The lease for my medical office space is set to expire at the end of the year. Should I try to renegotiate my lease with my landlord? I don’t know where to start.

November, 2020

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October, 2020

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CAP COVID-19 Resource Center

CAP is committed to helping our member physicians meet the challenges that arise during the COVID-19 pandemic. To that end, CAP has launched our COVID-19 resource page, which will continually be revised with key guidance and current best practices. Among the useful resources the site currently offers are printable office signage templates, healthcare provider resources, and extensive guidance to implementing telemedicine in your practice.

Discontinuing the Patient-Physician Relationship

CAP's Hotline receives frequent calls requesting guidelines on discontinuing/terminating this patient-physician relationship, not because of wellness, but because the physician no longer desires to have the patient in his practice. From these calls, we have learned of "misunderstandings," which this article intends to clarify.

Who Must Sign a Death Certificate?

CAP member physicians frequently call our hotline with questions about completing a patient’s death certificate. Sometimes, they are reluctant to sign the legal document since they were not in attendance at the time of death. Other times, they inquire if their nurse practitioner or physician assistant can sign the death certificate for them.

Documenting Telephone Calls with Patients

How does your office handle telephone messages from patients?

Short answer: It should be like a well-oiled machine.

This article will assist physicians and their office managers to:

Educating Your Patients on Disposing of Unwanted Medications

Most physicians would likely not be surprised that many American homes have an accumulation of unused, unwanted, or expired medications. But did you ever consider the potential safety hazards these surplus medications present?

The Latest Strategies for Treating and Protecting Against Coronavirus

As new information emerges daily around the Coronavirus and as the search for answers continue, the risk management and patient safety experts with the Cooperative of American Physicians, Inc. (CAP) would like to ensure that physicians and medical communities across California have access to the most reliable resources to remain aware of the latest strategies in treatment, protection, and prevention.

The Coronavirus Threat Lurking Beyond the Clinic

Outside of websites, texts, and social media posts advertising fake products, cures, and false information, physicians and their staff should be aware of phishing emails circulating throughout the healthcare industry, among others. CAPAdvantage program member, Acentec, has recently distributed an alert to warn the medical community of scammers who are trying to capitalize on fears surrounding the virus and its potential spread.

New Evidence About Severe Pulmonary Disease Linked to Electronic Nicotine Delivery Systems (ENDS)

Electronic Nicotine Delivery systems (ENDS) are the newest emerging technology in the epidemic of novel tobacco products that has been spilling out of start-up companies for the last 13 years. So physicians wonder, “How should I respond when my patients seek advice about using these electronic devices?”

How to Respond to Patient Grievance Letters

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

Patient Record Requests: What Is Proper Release Protocol?

Medical practices frequently receive medical record release requests from multiple sources, including subpoenas, attorney letters, and patients themselves. Learn the answers to several frequently asked questions by patients.

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