Risk Management Publications

Third Annual CAPtivating Causes Awards to Highlight Members’ Efforts to Battle COVID-19

In this third year of CAPtivating Causes, CAP is especially interested in hearing about what our members did or are now doing to battle the ravages of COVID-19.

Suit May Proceed Over Long-Delayed Failure to Diagnose Brain Tumor

While surgical mishaps and other acute events can provide a clear set of facts to determine whether a plaintiff waited too long to file a suit, undiagnosed conditions continue to challenge California’s courts in determining how do deal with a healthcare provider’s defense based on the statute of limitations.

Steven-Johnson Syndrome and Toxic Epidermal Necrolysis Situation

There have been several claims involving Steven-Johnson syndrome (SJS) and toxic epidermal necrolysis (TEN) within the last year, bringing heightened awareness to this rare, but serious illness.

New Federal Medical Billing Law Does Not Preempt California’s AB 72

The No Surprises Act goes into effect January 1, 2022. The new federal law, following much of the blueprint of California’s AB 72 enacted in 2017, holds patients harmless from surprise bills.

What You Need to Know About California’s New Prescribing Mandate

On and after January 1, 2022, healthcare practitioners authorized to issue prescriptions must do so by electronic data transmission means, and pharmacies must be able to accept and process a Rx electronically transmitted. The failure to comply with these provisions requires referral to the licensing board for administrative sanctions.

CAP members can now sign up for paperless billing and enjoy the ease and convenience of managing their account online. Save time and money by easily opting in to receive statements via email, pay your bill online, and eliminate the need for another piece of mail.

Employee Health Insurance Benefits Available for CAP Member Practices

As healthcare costs continue to rise, the licensed insurance professionals with CAP Physicians Insurance Agency (CAP Agency) recognize that CAP members need flexible options when selecting the right health insurance plans for their practices

Members Elected to CAP & MPT Boards – Thank You for Voting

CAP extends its deepest thanks and appreciation to our members for casting their votes during this year’s election cycle.

July, 2021

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June, 2021

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May, 2021

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CAP COVID-19 Resource Center

CAP is committed to helping our member physicians meet the challenges that arise during the COVID-19 pandemic. To that end, CAP has launched our COVID-19 resource page, which will continually be revised with key guidance and current best practices. Among the useful resources the site currently offers are printable office signage templates, healthcare provider resources, and extensive guidance to implementing telemedicine in your practice.

Educating Your Patients on Disposing of Unwanted Medications

Most physicians would likely not be surprised that many American homes have an accumulation of unused, unwanted, or expired medications. But did you ever consider the potential safety hazards these surplus medications present?

Discontinuing the Patient-Physician Relationship

CAP's Hotline receives frequent calls requesting guidelines on discontinuing/terminating this patient-physician relationship, not because of wellness, but because the physician no longer desires to have the patient in his practice. From these calls, we have learned of "misunderstandings," which this article intends to clarify.

Who Must Sign a Death Certificate?

CAP member physicians frequently call our hotline with questions about completing a patient’s death certificate. Sometimes, they are reluctant to sign the legal document since they were not in attendance at the time of death. Other times, they inquire if their nurse practitioner or physician assistant can sign the death certificate for them.

Documenting Telephone Calls with Patients

How does your office handle telephone messages from patients?

Short answer: It should be like a well-oiled machine.

This article will assist physicians and their office managers to:

The Latest Strategies for Treating and Protecting Against Coronavirus

As new information emerges daily around the Coronavirus and as the search for answers continue, the risk management and patient safety experts with the Cooperative of American Physicians, Inc. (CAP) would like to ensure that physicians and medical communities across California have access to the most reliable resources to remain aware of the latest strategies in treatment, protection, and prevention.

The Coronavirus Threat Lurking Beyond the Clinic

Outside of websites, texts, and social media posts advertising fake products, cures, and false information, physicians and their staff should be aware of phishing emails circulating throughout the healthcare industry, among others. CAPAdvantage program member, Acentec, has recently distributed an alert to warn the medical community of scammers who are trying to capitalize on fears surrounding the virus and its potential spread.

New Evidence About Severe Pulmonary Disease Linked to Electronic Nicotine Delivery Systems (ENDS)

Electronic Nicotine Delivery systems (ENDS) are the newest emerging technology in the epidemic of novel tobacco products that has been spilling out of start-up companies for the last 13 years. So physicians wonder, “How should I respond when my patients seek advice about using these electronic devices?”

How to Respond to Patient Grievance Letters

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

Patient Record Requests: What Is Proper Release Protocol?

Medical practices frequently receive medical record release requests from multiple sources, including subpoenas, attorney letters, and patients themselves. Learn the answers to several frequently asked questions by patients.

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