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Practice Management Publications

Industry expertise to help your practice thrive

CAP regularly publishes newsletters, bulletins, and other valuable sources of information containing timely news and advice in the areas of patient safety, risk management, practice management, and other medical-related topics.

CAPsules is our monthly member bulletin that serves as a valuable resource for important news, exclusive services, benefits, and products designed to add even greater value to CAP members.

July, 2022
physicians in group
Celebrating Our CAP Community Heroes - A Call for Nominations!

CAP values the active engagement of our physician members in their communities, throughout the state of California. Our CAPtivating Causes program is a way to shine a spotlight on their charitable service and encourage other physician members to join in the effort. For 2022, we’re particularly interested in hearing the stories of members have been volunteering their time and talents through a charitable organization to make a real difference in our communities.

medication
The (Very) Thin White Line — When We Exceed Safe Speed Limits

We’ve all heard the term “speed kills.” Just like a road or freeway is engineered with consideration of vehicles in motion towards an established maximum safe speed, the medical office, too, is designed for efficient, safe care at a maximum limit.

medical front office
From the Dark Side: The Alarming Rise of Violence in Healthcare

In recent healthcare incidents and violent attacks that have swept the country, victims and their families have been left with unanswered questions as investigators attempt to piece together clues from the deceased suspects’ social media posts, letters, and/or manifestos and determine the motives and patterns around their fatal and horrific actions.

California courthouse
Gut and Amend: A Convenient Loophole in the Passage of AB 35

It is not unusual for the governor to sign a bill in the middle of a legislative cycle if the bill has gone through its customary course, but AB 35 had a different route—it had a swift passage through policy committee hearings and both Assembly and Senate floor votes by a mechanism legislators refer to as “Gut & Amend.” As the term suggests, “Gut & Amend,” is a quick, crafty method to advance a legislator's bill.

doctor checking text message
HIPAA Compliant Text Messaging: Doing More with Less Time

Practice staff are finding themselves with less time than ever before to complete day-to-day administrative tasks, including scheduling and confirming patient appointments. This is partially due to increased patient volumes and new administrative regulations, such as the No Surprise Billing Act that went into effect January 1 of this year.

cyber attack and data breach warning
Cybercrime: Understanding Risk in Your Practice

Nearly half (43%) of cyberattacks are aimed at small businesses, yet only 14% of these businesses are prepared to defend themselves. As criminals develop more awareness around security flaws, they are becoming increasingly sophisticated in their attacks, and without the proper infrastructure in place, your medical practice could be their next victim.

California capitol building
Virtual Program: The Truth Behind AB 35 and Its Impact on California Physicians

Wednesday, September 21, 2022 from 12:00 p.m. to 1:30 p.m., join CAP for a discussion on AB 35 and its impact on California physicians, presented through the 4th Annual Public Affairs Symposium.

July, 2022
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June, 2022
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May, 2022
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Physician Today Magazine

This edition of Physician Today addresses the latest issues physicians face in adapting to evolving patient expectations and care. Download this issue of Physician Today to receive a comprehensive collection of articles and resources to help you stay ahead of trends impacting your patient relationships and much more.

Click here to download the latest issue.

Inside this issue, you will find:

  • New California Health Laws in 2022
  • Closing the Gap in Healthcare Disparities
  • Reducing the Occurrence of Telehealth-Related Adverse Events
  • Preventing a Complaint from Snowballing into a Claim
  • Informed Consent Best Practices – How to Minimize Risk
  • Tips for Managing Online Reviews
  • And much more!
Risk E-Notes
CAP COVID-19 Resource Center

CAP is committed to helping our member physicians meet the challenges that arise during the COVID-19 pandemic. To that end, CAP has launched our COVID-19 resource page, which will continually be revised with key guidance and current best practices. Among the useful resources the site currently offers are printable office signage templates, healthcare provider resources, and extensive guidance to implementing telemedicine in your practice.

Educating Your Patients on Disposing of Unwanted Medications

Most physicians would likely not be surprised that many American homes have an accumulation of unused, unwanted, or expired medications. But did you ever consider the potential safety hazards these surplus medications present?

Discontinuing the Patient-Physician Relationship

CAP's Hotline receives frequent calls requesting guidelines on discontinuing/terminating this patient-physician relationship, not because of wellness, but because the physician no longer desires to have the patient in his practice. From these calls, we have learned of "misunderstandings," which this article intends to clarify. 

Who Must Sign a Death Certificate?

CAP member physicians frequently call our hotline with questions about completing a patient’s death certificate.  Sometimes, they are reluctant to sign the legal document since they were not in attendance at the time of death. Other times, they inquire if their nurse practitioner or physician assistant can sign the death certificate for them.

Documenting Telephone Calls with Patients

How does your office handle telephone messages from patients?

Short answer: It should be like a well-oiled machine.

This article will assist physicians and their office managers to:

The Latest Strategies for Treating and Protecting Against Coronavirus

As new information emerges daily around the Coronavirus and as the search for answers continue, the risk management and patient safety experts with the Cooperative of American Physicians, Inc. (CAP) would like to ensure that physicians and medical communities across California have access to the most reliable resources to remain aware of the latest strategies in treatment, protection, and prevention. 

The Coronavirus Threat Lurking Beyond the Clinic

Outside of websites, texts, and social media posts advertising fake products, cures, and false information, physicians and their staff should be aware of phishing emails circulating throughout the healthcare industry, among others. CAPAdvantage program member, Acentec, has recently distributed an alert to warn the medical community of scammers who are trying to capitalize on fears surrounding the virus and its potential spread.

New Evidence About Severe Pulmonary Disease Linked to Electronic Nicotine Delivery Systems (ENDS)

Electronic Nicotine Delivery systems (ENDS) are the newest emerging technology in the epidemic of novel tobacco products that has been spilling out of start-up companies for the last 13 years. So physicians wonder, “How should I respond when my patients seek advice about using these electronic devices?”

How to Respond to Patient Grievance Letters

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

Patient Record Requests: What Is Proper Release Protocol?

Medical practices frequently receive medical record release requests from multiple sources, including subpoenas, attorney letters, and patients themselves. Learn the answers to several frequently asked questions by patients.

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