Practice Management Services
As a physician-owned organization, CAP’s top priority is ensuring the success and well-being of our members. In addition to delivering the finest medical malpractice coverage, we offer members a range of ancillary practice management programs to help you optimize the business side of practicing medicine. This comprehensive approach enables you to confidently secure needed practice management services through your trusted malpractice provider.
Practice management matters, such as business operations, accounting, and financial planning sometimes require an expert’s help to truly optimize a medical practice. We offer a vetted directory of consultants, services, and products that can improve your business and provide assistance related to transition issues for your practice. Access the CAP Marketplace.
The directory includes the names and contact information of a variety of product and service providers, including:
- Practice management and business consultants
- Accountants and other financial service providers
- Criminal and business law attorneys
- Medical supplies
- Billing and coding providers
- Much more!
CAP Purchasing Alliance is a free member benefit that saves you money on everyday purchases of supplies and services for your practice. Enrollment in the program is quick and easy. Once you’re enrolled, you have access to the most comprehensive and competitively priced source of medical and non-medical supplies. This program allows independent physician practices like yours to receive the same pricing as the nation’s largest health systems. You’ll save money on items such as exam gloves, needles and syringes, IV sets and solutions, wound care, sutures, shipping, office supplies, and more.
CAP is pleased to offer our physician members and administrators access to the Patient Experience Survey Program (PESP). This specialty-specific online survey platform quickly and precisely reports what patients think of you, your staff, and their overall experience in your office. CAP members can take advantage of a discounted subscription rate for this easy-to-use survey tool.
Human resource and personnel issues can be one of the most daunting aspects of practice management. We offer our members a wide range of free HR support services to help you effectively manage staff-related issues and foster a more positive work environment. Our offerings include:
- A human resources hotline for employment-related questions, such as termination, wage and hours matters, leaves of absence, discrimination allegations, employee misconduct, performance problems, and more.
- Employment-related legal consultation
- A customizable Human Resource Manual that considers federal and state labor issues and can be applied to any size practice.
- Educational Human Resources video library
CAP provides innovative resources and programs designed to help our members run efficient practices.
Easily list available jobs and search for eligible candidates using the CAP Job Board. With an audience of highly qualified physicians and residents of all specialties, the CAP Job Board allows members to:
- Post all listings and renewals for free.
- Search the resume database to find qualified candidates.
- Promote your jobs directly to job-seeking physicians via Job Alerts.
- Manage your posted jobs and applicant activity easily on this user-friendly site.
To post a job or search from a database of qualified candidates, visit the CAP Job Board.
To help alleviate specific administrative tasks for our members and their staff, we provide hospitals and other third parties direct access to credentialing documents through CAP Privileges Online. As an enrolled participant in this program, you will have continuous electronic access to CAP member physician certificates of coverage and claims history documents for which a signed consent form has been provided.
To apply for enrollment, please complete the Account Access Information Form and fax it to 213-473-8773.
If you are considering implementing or upgrading to an integrated practice management solution for EHR, billing, and patient engagement services, CAP will serve as your dedicated liaison to industry leader athenahealth, to help ensure you receive a superior level of care and support services to meet your individual needs. One of the advantages of working with athenahealth is that you don’t pay until you see the results.
athenahealth offers practices of all sizes the following: revenue cycle management, patient engagement services, and/or network-enabled EHR.
For more information or to schedule an initial consultation with an athenahealth representative, contact Sean O’Brien, CAP’s vice president of membership programs, at 213-473-8740 or sobrien@CAPphysicians.com.
Simplify your practice marketing with a low-cost, all-in-one solution: PatientPop. CAP is pleased to bring to members this smart technology provider to ensure that patients can find you online, verify that you are professional and legitimate, and easily book appointments. PatientPop can also help you effectively address negative online reviews and increase positive ones.
As more patients search for you online – or document their appointment experience on one or more online review sites – it’s vital that you and your practice employ a proactive digital marketing strategy. Diagnose your practice with a free online assessment.
CAP offers our members access to business financing options designed specifically for medical practitioners. We’ve partnered with Bank of America Practice Solutions, who will work closely with you to determine the financing options that best fit your plans and needs, and guide you through the process.
Through Bank of America, CAP members may be eligible for a loan of up to $5 million with flexible repayment options. They offer competitive terms on:
- New office start-ups
- Practice sales and purchases
- Business debt consolidation
- Office improvement and expansion
- Owner-occupied commercial real estate
- Equipment financing
- Other financing solutions to meet your individual needs
For more information, contact Stephen Curtis, Regional Manager, Western Medical Division, at 855-307-7252 or Stephen.email@example.com.
You’re one of California’s finest physicians. Now you can be recognized as part of the healing profession with the CAP Visa® Credit Card. Apply online* at CAPphysicians.com/card or by phone at 800-821-5184 today!
With the CAP Visa® Card, you can earn and redeem rewards points1 for a wide selection of merchandise, travel, and account credits. Plus, get access to dozens of other perks. Additional benefits include:
- Visa’s Zero Fraud Liability Protection2 from verified unauthorized purchases online and off
- Auto Rental Insurance1 that automatically covers the repair or loss of a rental car, when you use your CAP Visa® Card to pay for the car rental
- Travel Assistance Services including pre-trip planning, legal and medical referrals
- Online access to view account information and make payments
1 - See the Rewards Rules and Guide to Benefits that accompany your card for details. Auto Rental Insurance provided at no additional cost. Certain exclusions and conditions may apply.
2 - Visa’s Zero Liability Policy covers U.S.-issued cards only and does not apply to certain commercial card transactions. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations, and other details, please consult your issuer.
* - You will be leaving the CAP website and going to a third-party website administered by UMB Bank, n.a. the issuer of the CAP Visa® Credit Card.
Evolve e-Learning Solutions is a high-quality, interactive online training system that allows physician practices and other healthcare organizations to deliver compliance training to employees at a fraction of the cost of classroom training. Course topics include HIPAA Privacy and Security, Medical OSHA, Hazard Materials Transportation, Medical Coding and Billing ICD-10, and HR/EEO. The user-friendly, web-based courses may be accessed on any mobile device at any time.
CAP members can take advantage of discounts or cost-saving options for business phone systems, data, internet, and VOIP. Our program provider, Lexicom, will conduct a free analysis of the current system to help CAP members evaluate potential savings.
To begin the free analysis process, or if you have questions, call 414-963-4000 or email firstname.lastname@example.org and mention you are a CAP member.
CAPAdvantage is a program of the Cooperative of American Physicians, Inc. (CAP) that offers members a suite of no-cost or competitively priced practice management benefits extending beyond our superior medical malpractice and risk management protection. For more information about any of CAP’s practice-enhancing CAPAdvantage programs, call 888-645-7237 or email CAPAdvantage@CAPphysicians.com.
The Cooperative of American Physicians, Inc. and subsidiaries contract to receive compensation from certain product vendors as commissions or marketing fees. CAP uses these funds to control costs and provide additional services to its members.