Here is the question asked most often on our risk management hotline: How long should our office retain patient medical records and billing information?

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

CAP provides a 24/7 Hotline to assist members with reporting and/or obtaining information related to such activities as notice of intent to sue and general risk management and patient safety guidance. 

We all demand accountability from those who provide services to us.

Many offices neglect to realize converting to an Electronic Health Records (EHR) system is different for each person. Each individual has different levels of comfort with a computer.