CAP member physicians and their staff expend tremendous effort to create an environment of courtesy, calm, efficiency, and effectiveness to share with patients and their families. This is what we believe we are doing, but can we know how we are doing? Can we capture the voice of the patient and his or her family? Can we validate our belief and confirm that we are becoming the place and provider of choice?

Burnout may result from a combination of factors according to Catherine Miller, a senior risk management and patient safety specialist for the Cooperative of American Physicians.  "Historic stressors, including medicine's culture of invincibility and the disciplined and self-sacrificing nature of many practitioners, feed into the problem," she says.  "The analogy to 'the perfect storm' is apropos."

As we look back over 2016, we can see that data breaches seem to be an inevitable risk. Medical information is especially targeted as it is rich in content with all the elements needed to steal your identity.

On April 27-29, CAP presents several educational sessions during the 2017 California Medical Group Management Association (CAMGMA) Annual Conference.

It’s no secret – as humans, we all make errors. The problem is that in healthcare, these errors can cause patient harm, including death. With preventable medical errors being the third leading cause of death in the United States, it is not a matter of if your office will make such an error, but when.