No-Cost Assistance Program for CAP Members: Professional Support and Guidance for Everyday Life

CAP remains committed to identifying tools and resources to help ensure your well-being. As a benefit of your CAP membership, you can now access MetLife’s Employee Assistance Program at no cost.

CAP Physicians Insurance Agency, Inc. (CAP Agency) is pleased to partner with MetLife to provide CAP members and their families with this important benefit. The program’s experienced counselors offered through LifeWorks — one of the nation’s premier providers of Employee Assistance Program services — can address a wide variety personal and professional issues and talk to you about anything going on in your life including:

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Family: Going through a divorce, caring for an elderly family member, returning to work after having a baby

Work: Job relocation, building relationships with coworkers and managers, navigating through reorganization

Money: Budgeting, financial guidance, retirement planning, buying, or selling a home, tax issues

Legal Services: Issues relating to civil, personal, and family law, financial matters, real estate, and estate planning

Identity Theft Recovery: ID theft prevention tips and help from a financial counselor if you are victimized

Health: Coping with anxiety or depression, getting the proper amount of sleep, or kicking a bad habit like smoking

Everyday Life: Moving and adjusting to a new community, grieving over the loss of a loved one, military family matters, training a new pet

Convenient and confidential help when you want it, how you want it.

Simply call 1-888-319-7819 to speak with a counselor or to schedule a phone or video conference appointment. These services are available 24 hours a day, 7 days a week. Any personal information provided to LifeWorks is completely confidential.*

Your benefit includes up to five phone or video consultations with licensed counselors for you and your eligible household members, per issue, per calendar year.

When you call, just select “Employee Assistance Program” when prompted. You’ll immediately be connected to a counselor and will need to provide your name and identify yourself as a member of the Cooperative of American Physicians. Family members will need to identify themselves as a dependent of a member of the Cooperative of American Physicians.

If you’re simply looking for information, the program offers easy-to-use educational tools and resources, online and/or through a mobile app. There is a chat feature so you can talk with a consultant to guide you to the information you are looking for or help you schedule an appointment with a counselor.

Log on to metlifeeap.lifeworks.com, username: metlifeeap and password: eap

While the program offers a broad range of services, all the services you may need may not be covered. **

The Employee Assistance Program does not provide:

Inpatient or outpatient treatment for any medically treated illness

Prescription drugs

Treatment or services for intellectual disability or autism

Counseling services beyond the number of sessions covered or requiring longer term intervention

Services by counselors who are not LifeWorks providers

Counseling required by law or a court, or paid for by workers’ compensation

CAP Agency partners with MetLife to provide CAP members and their families with some of the value-added insurance benefits automatically received upon joining CAP as well as the personal insurance products available for purchase at competitive large group rates. As a full-service insurance agency, CAP Agency is here to help you understand these value-added benefits, provide information and quotes on additional coverage, and review your current insurance programs to make sure you are adequately protected. Call us today at 800-819-0061 or email CAPAgency@CAPphysicians.com to learn more.    


* MetLife and LifeWorks abide by federal and state regulations regarding duty to warn of harm to self or others. In these instances, the consultant may have a duty to intervene and report a situation to the appropriate authority.

** This service is provided by MetLife and LifeWorks and other limitations may apply.