When Things Go Wrong: Transparency and Responding to Adverse Events
Disclosure Statement
No planner, faculty or staff of this educational activity has any relevant financial relationships with ineligible companies.
Accreditation Statement
The Cooperative of American Physicians, Inc. is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.
The Cooperative of American Physicians, Inc. designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Enrollment Instructions
The webinar, led by the risk management experts with the Cooperative of American Physicians (CAP), is now available for free on-demand. To access the course, follow the instructions below:
- Click on the secure link here.
- New users, follow the instructions on the “Sign-Up” page to create your account on Absorb LMS. If you have an existing Absorb LMS account, click “Back to Login” and sign in with your username and password, then click the secure link.
- After you have signed up, you will receive a confirmation email to verify your account. Once verified, you will be able to access your course dashboard.
- On your dashboard, select the course titled “When Things Go Wrong: Transparency and Responding to Adverse Events” which will be displayed under “Catalog.”
- Upon completion of the course, you will earn a certificate.
Description
This program offers valuable guidance and actionable strategies for managing adverse patient outcomes. You will gain practical insights from CAP’s risk management experts, who will demonstrate effective follow-up techniques to build trust with patients and their families and help you mitigate the serious liability risks associated with adverse events.
Summary of Content:
The Cooperative of American Physicians, Inc. is a physician-owned and physician-directed corporation created to provide California physicians with medical professional liability coverage and other services related to their medical practice. We have collected decades of medical malpractice claims which provide us with the opportunity to analyze, identify the root causes of patient injury and provide education which addresses the deficiencies.
The purpose of the CAP CME activity is to provide education that promotes change, development and improvement for our physician learners and other health care learners. Our CME activity provides high-quality, evidence-based educational activities that are developed to increase physician competence, enhance practice performance, and/or promote patient safety and whenever possible, improve patient outcomes in the populations served by our learners.
General Information
You are not required to complete this Curriculum in one sitting. Our site will track your progress and allow you to log in at a later date to complete the activity. The full activity will take approximately one (1) hour to complete and is presented as a recorded lecture format. In order to receive credit for completing the activity, you will be required to complete the evaluation presented at the end of the activity.
Target Audience: Physician learners of all specialties and practice locations and other health professionals including nurse practitioners and physician assistants are the targeted audience.
Release Date: August 29, 2025
Expiration Date: August 29, 2028
CME Granting Organization:
Cooperative of American Physicians, Inc.
333 S. Hope St., 12th Floor
Los Angeles, CA 90071
800-252-7706
Website: www.capphysicians.com
Content Disclaimer
The information presented in this program should not be considered legal advice applicable to a specific situation. Legal guidance for individual matters should be obtained from a retained attorney.
Policies
Copyright Policy This material is copyrighted © 2025 by the Cooperative of American Physicians, Inc
Privacy Policy - click here
Contact us at riskmanagement@capphysicians.com or 800-252-0555 Cooperative of American Physicians Inc., 333 South Hope St., 12th Floor, Los Angeles, CA 90071.
To view our internet online presentations, your computer must meet the requirements below:
Hardware: Participants must have a personal computer with internet connection and speakers or an iOS or Android mobile device.
Operating Systems and Browsers
Windows 10 and later:
Internet Explorer 10 (requires Adobe Flash Player 10.3 or later)
Google Chrome 63.0 or later
Firefox 55.0 or later
Mac OSX 10.11 and later:
Safari 10 and later
Google Chrome 63.0 or later
Firefox 55.0 or later
iPad iOS 10.0 and later:
Safari
Google Chrome 63.0 or later
Android Tablets OS 7.0 (Nougat) and later
Google Chrome 63.0 or later
Smartphones: Not recommended
Bandwidth: High Speed or DSL
This activity was prepared by the CAP Risk Management & Patient Safety staff who have many years of experience as experts and thought leaders in clinical risk management, practice management and adverse event handling. These highly qualified individuals have a wealth of knowledge and experience to share with learners to help reduce risk and increase the quality of patient care.
At the end of this activity, the learner will be able to:
- Define an adverse event.
- Critically review and analyze cases for regulatory requirements after an adverse event.
- Apply immediate mitigation steps to reduce risk exposure after an adverse event.
- Incorporate the components of patient disclosure and explain its importance in post-event monitoring.
- Prioritize the importance of maintaining a positive physician-patient relationship.
The Cooperative of American Physicians, Inc. is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.
The Cooperative of American Physicians, Inc. designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
No planner, faculty or staff of this educational activity has any relevant financial relationships with ineligible companies.
Method and Medium
To obtain CME credit, view the entire online presentation and complete the evaluation survey. Then you will be able to print your certificate online.
Nurse Practitioners and Physician Assistants will earn a certificate of completion.
www.justice.gov
www.cmanet.org
Pub Med or Scholar Google
Center for Medicinal Cannabis Research at UCSD www.cmcr.ucsd.edu
GW Pharmaceuticals
American Medical Association
Medical Board of CA
SB 643
(Business & Professions Code §2525.2; S.B. 643, Stats. 2015, ch. 719.)
(Health & Safety Code §11362.7.)