You probably didn’t know that you could be at risk if a disgruntled patient files a lawsuit against you and you thought you had the right type of coverage.

In Dr. Stacie Macdonald’s practice at the Washington Township Medical Foundation in Fremont, California, there’s plenty of technology. But the most sophisticated tool Dr. Macdonald brings to her practice is simple human compassion.

Your medical assistants will often being exposed to opportunities where errors happen. Learn how to minimize possibilities of incidents like medication errors.

When you have an adverse event, know the steps for the apology and disclosure. Protect yourself by making you know the difference between expressions of empathy and admission of error.

Workplace violence occurs in hospitals and other healthcare offices far too often. These measures help reduce the likelihood of violence and protect staff.