The issue of throughput in the ED must be addressed with policies and procedures that ensure patients are not neglected while waiting for a bed, says Dona Constantine, RN, a former ED nurse and senior risk management and patient safety specialist with the Cooperative of American Physicians in Los Angeles. The hospital must have a clear policy that addresses questions such as who is in charge of a patient discharged from the ED but waiting for a bed. Is it the physician the patient has been admitted to, or is it still the physician in the ED?

Health care professionals are respected for the depth and breadth of their clinical knowledge. As essential as this expertise may be, statistics illuminating the hidden epidemic of low health literacy have made the cultivation of a very different skills set—provider-patient communication skills equally important to achieving patient safety and optimizing patient outcomes.

Smaller hospitals and clinics must avoid the common mistake of thinking they won't fall victim to cyberattacks, warns risk management expert Tom Andre, vice president of information services at the Cooperative of American Physicians, which offers malpractice and cyber insurance.

A reservation must be made for this program: Please submit your risk management program reply form or call CAP’s Risk Management & Patient Safety Department at 800-252-7706 to confirm your attendance for one of the programs. CAP Risk Management CME Program (Santa Clara)

This month’s presentation, Tap Dancing with Toxic People, will feature Linda Sue Mangels, MS, PhD, CPHRM, Senior Risk Management and Patient Safety Specialist at CAP.