Current data indicates that more than a third of American adults - some 89 million people - lack sufficient health literacy to undertake and execute necessary medical treatments and preventive health care. 

Producing the records from your EHR system should be designed to not copy or send anything that is "protected" or which was not requested. 

A new patient with no apparent disability comes to your office with an unleashed but behaved dog. Your receptionist tells the person that dogs are not permitted in the office, but the person barks back "It's a service dog and I know my rights so you can't hassle me about it."

CAP's Risk Management and Patient Safety Department offers the following guidelines to help physicians who are retiring or otherwise closing or selling their practice, or for those handling the estate of a deceased physician.

It depends… The Medical Board of California (MBC) cautions, “Physicians should view carefully his or her decision to allow medical assistants to perform this task.” It is not the physical act of picking up a phone and dialing a number that is of concern.