Physicians need to look to create an environment in which patients feel attended to, responded to, and respected. Carole Lambert, MPA, RN, assistant vice president, Membership Review and Education, residents program director for the Cooperative of American Physicians, says that starts with medical practice staff.

Despite the enormous amount of knowledge that was imparted upon you during your education, perhaps one of the most important elements of maintaining a successful practice was, most likely, barely touched upon. The concept of quality health care is not complete without a rigorous discussion of patient satisfaction. A good physician/patient relationship is a crucial element of a successful practice. The fact that patients do not complain does not necessarily mean they are satisfied with the care they are receiving.

This article examins some of the important features of a patient portal and the security features necessary to protect patient information. It also reviews what meaningful use criteria is as it is set forth by CMS.

Health care workers face an increased risk of work-related assaults stemming from several factors. The risk of assault can be minimized or prevented if employers take appropriate precautions.

It is imperative that employees are educated so they understand office expectations.