Module 2: Communication Breakdowns

• Module 2; Frame 3: Communication – The Cornerstone of Safety References
  1. George Bernard Shaw. Creech, B. The Five Pillars of TQM: How to Make Total Quality Management Work for You. 1995 edition, p.320.  Truman Talley Books/Plume, New York. 
  2. Joint Commission and Candello data: 
     1. Candello (2025) Malpractice risks in communication failures: a 10-year follow up, Boston, MA: The Risk Management Foundation of the Harvard Medical Institutions Inc. Available at: https://www.candello.com (Accessed: 29 December 2025).
• The Joint Commission (2025) The Joint Commission Sentinel Event Data 2024 Annual Review, Oakbrook Terrace, IL: The Joint Commission.
• Module 2; Frame 17: Patient Partnership Plan 

Module 3: Systems and Process Errors

• Module 3; Frame 6: Register for CURES
• Module 3; Frame 7: CURES - California's Prescription Drug Monitoring Program
• Module 3; Frame 11: Joint Commission Universal Protocol
• Module 3; Frame 18: Physician Assistants - Medical Board of California
• Module 3; Frame 18: CAP study on Nurse Practitioner and Physician Assistant Scope of Practice
• Module 3; Frame 19: Assembly Bill 890 – Categories of Nurse Practitioners 
• Module 3; Frame 22: Article on Medical Assistant Liability
• Module 3; Frame 22: Medical Board of California - FAQs on Medical Assistants

Module 4: Systems that Reduce Liability

• Module 4; Frame 4: CAP Risk Management Institute
• Module 4; Frame 9: Discontinuing the Patient Relationship Guidelines and Sample Letter

Module 5: Documentation and Technology

• Module 5; Frame 6: US Department of Health & Human Services - Health Information Privacy
• Module 5; Frame 7: CAP HIPAA Resources, including Risk Assessment Form
• Module 5; Frame 8: CAP Guideline for Texting Patients
• Module 5; Frame 8: CAP Guidelines for Emailing Patients
• Module 5; Frame 10: CAP Guidelines on Social Media
• Module 5; Frame 10: CAP Guide: How to Build and Manage a Sterling Online Reputation
• Module 5; Frame 11: CAP Guidelines on the Retention of Medical Records
• Module 5; Frame 11: CAP Guidelines on the Release of Medical Records
• Module 5; Frame 11: CAP’s Quick Action Guide to Releasing Patient Records 
• Module 5; Frame 11: Sample Authorization Form for Use and Disclosure of Medical Information