If ever there was a conundrum, the post-hospitalization discharge, with its often intricate and difficult problems, is one.

Having proper training in how to speak to a patient and family after an adverse outcome is important to supporting the patient, reestablishing trust, and limiting malpractice liability.

A practice that masters the management and methods of complaint resolution is ahead of the game in avoiding grievances, medical board complaints, or worse, the courtroom.

According to the Joint Commission Center for Transforming Healthcare, wrong site surgery occurs as often as 40 times per week in the U.S. All accredited organizations are required to use a preoperative verification process and surgical site marking process to help eliminate wrong site procedures.

Patients are often referred to the care of other specialists or health care providers, or transitioned from one care facility to another as their conditions and care needs change.