How does that old saying go? “A spoonful of sugar makes the medicine go down” (Mary Poppins, 1964).  When it comes to customer service, this saying rings true. 

Nothing good can result when important information sent between a patient’s care providers is delayed. Including the patient in the communication process is not only the right thing to do, it can also help prevent an adverse event.

Though physicians may expect that staff will assist in properly instructing a patient on preparing for a procedure, the physician will still be responsible for those instructions having been carried out.

This year, elections for the CAP Board of Directors and for the MPT Board of Trustees will be held on July 21, 2021, in conjunction with the Annual Meeting of Members that same day. The CAP ballot, MPT proxy, and additional voting information will be mailed in late May to all CAP members of record on the date of mailing.

As terrible as the pandemic has been, with its sweeping devastation to medical practices, COVID-19 has prompted physicians to develop new systems and procedures to treat patients. As a result, physicians have turned their shrinking practices into busy offices providing vital services to patients.