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[Webinar] Patient Safety Beyond the Exam Door: Managing Your Medical Office and Staff

For more than 20 years, CAP's General Counsel Gordon Ownby has written his column "Case of the Month" summarizing real medical malpractice case studies. These cases share the kind of lessons that physicians don't necessarily learn in medical school, but will have to acquire as they continue with their practices.

In his next webinar, Mr. Ownby will focus on medical malpractice claims that arise from the inner workings of the medical office. Physicians can't do it all themselves, and sometimes their office staff go beyond the scope of their duties. Mr. Ownby will show examples of why protocols, training, and staying aware of what is going on in the medical office are important to reducing risk. REGISTER NOW.

CME: 1.0 AMA PRA Category 1 Credit(s)™
At the completion of this activity, the attendee will be able to:

  • Describe the basic elements of a medical negligence lawsuit.
  • Discuss how missed communications between staff and physician can create patient safety risk.
  • Explain how well-intentioned staff that do too much or work independently creates new risk.
  • Learn from case examples the importance of knowing what is going on in the medical office.

The discussion will be followed by audience Q&A. CAP members are invited to submit their questions in advance of the webinar at This webinar will be recorded and shared with registrants who are unable to attend the live event. 


This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Institute for Medical Quality/California Medical Association (IMQ/CMA) through The Cooperative of American Physicians, Inc.

CAP designates this webinar for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.