Cooperative of American Physicians Offers Free New Action Guide to Outstanding Patient Experience

New Guide Outlines Fundamentals for Successful Patient Experience for Medical Practices

LOS ANGELES, August 27, 2018 – The Cooperative of American Physicians, Inc. (“CAP”) today announced the release of a new resource for physicians called The Physician’s Action Guide to An Outstanding Patient Experience.

Physicians in the U.S. form part of an ever-changing industry as they are faced with increasing out-of-pocket expenses and complex rules and regulations, all of which can distract a practice from providing an exceptional patient experience. CAP’s comprehensive guide is aimed at avoiding this outcome by offering practical and actionable advice on how physicians can provide superior patient care, and ultimately be destined for long-term operational success.

The Physician’s Action Guide to An Outstanding Patient Experience collates 40 years of experience, strategies, and tactics from CAP’s own team of practice management experts. 

The explanatory guide explores the five key elements of a successful interaction between a patient and a physician’s practice, including:

  • Setting a culture of safety
  • Clear and professional communication
  • Critical and constructive evaluation of staff
  • Systems and processes
  • Effective use of technology

The publication’s implementation checklists also serve as tools to evaluate and compare each element to a current practice, leading a physician to correct and take on a new diligence.

“Patients who feel they are treated professionally and with kindness and respect are more likely to return to a practice,” said Sarah Pacini, CEO of CAP. “In keeping with CAP’s commitment to positioning our physician members for success, this latest resource is replete with meaningful guidance for physicians who wish to augment and ultimately maximize their patient experience.”

In addition to providing superior medical malpractice coverage, CAP offers a wide range of useful services and resources to physicians across all specialties, empowering them to focus on superior patient care. The Physician’s Action Guide to An Outstanding Patient Experience complements CAP’s extensive repository of vital educational content for physicians, including its most recent piece called The Physician’s Action Guide to Starting Your Own Practice.

To download CAP-published complimentary action guides visit

For more information about this and CAP’s wide range of offerings for healthcare providers, please visit


About the Cooperative of American Physicians, Inc.

The Cooperative of American Physicians, Inc. (CAP) has supported California’s best physicians for nearly 40 years with outstanding medical professional liability coverage through the Mutual Protection Trust, an interindemnity arrangement organized under Section 1280.7 of the California Insurance Code. In addition to superior medical malpractice protection, CAP provides comprehensive risk and practice management resources to nearly 12,000 California doctors.

In 2013, CAP organized CAPAssurance, a Risk Purchasing Group, to bring liability insurance coverage to hospitals, healthcare facilities, and large medical groups. Based in Los Angeles, CAP also has offices in San Diego, Orange County, Sacramento, and Palo Alto. For more information, visit CAP is licensed as a California surplus lines broker (License No. 0B72723). The insurance products provided under the CAPAssurance, a Risk Purchasing Group, program are issued by a “non-admitted” or “surplus line” insurer that is not licensed by the State of California.

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