Here is the question asked most often on our risk management hotline: How long should our office retain patient medical records and billing information?

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

We all demand accountability from those who provide services to us.

The California Medical Association (CMA) has provided additional information concerning the changes related to controlled substance prescription forms. This article will supplement the previous Risk E-Notes and provide more information about this change.

What exactly are you required to do when you receive unsolicited diagnostic test results? California's regulatory requirements for physicians, or other licensed providers, are as follows.