Outlines six categories that pertain to errors usually caused by insufficient or poorly performing office systems.

Doctors often get into the field of medicine because they love helping people their patients. However, from time to time, a patient’s behaviors and actions may require the physician to sever ties.

Patient education is a process that begins with the first encounter and continues throughout the physician-patient relationship. Engaging and informing them is a continual challenge.

Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and methods of complaint resolution is ahead of game in avoiding grievances, medical board complaints, or worse, the courtroom.

There are multiple descriptions and definitions of transition of care, and a wide variety of models designed to improve the process.