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Medication administration is commonly the responsibility of medical assistants (MAs) in many California medical offices and clinic settings. While MAs play a vital role in carrying out a variety of routine tasks that keep your office running smoothly, they may also represent an underappreciated source of risk for your practice.

In today’s world, we rely on computer technology whether in fixed locations, like a workstation desktop computer, or when using mobile devices such as laptops, tablets, smartphones, or other personal digital assistants (PDAs). All require protections if they are used to store or transmit confidential information.

How does your office handle telephone messages from patients?  Are they recorded in a telephone log?  Added to the chart?  How are physicians notified about the call?  These are important questions because they affect patient outcomes and patient safety. 

How safe are your patients from falling through the cracks because of inadequate tickler, recall, or tracking systems? This is a big concern as patients in many cases are not safe and do fall through the cracks.