Risk Management Program- Take Aim at Risk

To enroll in this program, please contact Alicia Alexander at 213-576-8503 or at aalexander@CAPphysicians.com.

Disclosure Statement

No planner, faculty or staff of this educational activity has any relevant financial relationships with ineligible companies.

Accreditation Statement

The Cooperative of American Physicians, Inc. is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

The Cooperative of American Physicians, Inc. designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


This CME activity aims to provide physician learners and paraprofessionals with information and strategies for reducing professional liability risk exposure as well as for improving patient safety and the patient care experience.  The activity uses case study methodology to illustrate recurring themes in malpractice cases.  Case presentations include debriefing on the proximate and root causes of injury using James Reason’s Model for Error (the Swiss Cheese Model).  This model encourages attendees to regard injury as having multiple versus singular root causes and hopefully, to evaluate the quality and integrity of their own systems and communication.

Summary of Content:

The Cooperative of American Physicians, Inc. is a physician-owned and physician-directed corporation created to provide California physicians with medical professional liability coverage and other services related to their medical practice.  The purpose of the CAP CME activity is to provide education that promotes change, development and improvement for our physician learners and other health care learners. Our CME activity provides high-quality, evidence-based educational activities that are developed to increase physician competence, enhance practice performance, and/or promote patient safety and whenever possible, improve patient outcomes in the populations served by our learners.

General Information

You are not required to complete this Curriculum in one sitting.  Our site will track your progress and allow you to log in at a later date to complete each Module.  You will have six (6) months from the date you start a module to complete the full Curriculum.  The full Curriculum will take approximately two (2) hours to complete, and is in a case discussion/response quiz format.  In order to receive credit for completing the module, you will be required to complete the evaluation presented at the end of the Modules and an optional quiz. 

Target Audience

Physician learners of all specialties and practice locations and other health professionals including nurse practitioners, physician assistants and RNs.

Medium Used

Proprietary E-Learning program

Release Date:  October 1, 2019

Expiration Date:  October 1, 2022

CME Granting Organization

Cooperative of American Physicians, Inc.
333 S. Hope St., 8th Floor
Los Angeles, CA 90071
Website: www.capphysicians.com

Content Disclaimer

The information presented in this program should not be considered legal advice applicable to a specific situation. Legal guidance for individual matters should be obtained from a retained attorney.


Copyright Policy This material is copyrighted © 2018 by the Cooperative of American Physicians, Inc

Privacy Policy - click here

Contact us at riskinternet@CAPphysicians.com or 800-252-0555 Cooperative of American Physicians Inc., 333 South Hope St., 8th Floor, Los Angeles, CA 90071.

Copyright © 2018

Hardware and Software Requirements

To view our internet online presentations, your computer must meet the requirements below:

Hardware: Participants must have a personal computer with internet connection and speakers or an iOS or Android mobile device.

Operating Systems and Browsers

Windows 10 and later:

Internet Explorer 10 (requires Adobe Flash Player 10.3 or later)

Google Chrome 63.0 or later

Firefox 55.0 or later 

Mac OSX 10.11 and later:

Safari 10 and later

Google Chrome 63.0 or later

Firefox 55.0 or later 

iPad iOS 10.0 and later:


Google Chrome 63.0 or later

Android Tablets OS 7.0 (Nougat) and later

Google Chrome 63.0 or later

Smartphones: Not recommended

Bandwidth:  High Speed or DSL

About the Authors

The modules have been prepared by the CAP Risk Management & Patient Safety staff who have many years of experience as experts and thought leaders in clinical risk management, practice management and adverse event handling.  These highly qualified individuals have a wealth of knowledge and experience to share with learners to help reduce risk and increase the quality of patient care.

Accreditation Statement

The Cooperative of American Physicians, Inc., is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians. 

The Cooperative of American Physicians, Inc.., designates this Internet Enduring Material Activity for a maximum of 2.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CME Conflict of Interest Policy

CAP requires planners, speakers, faculty and all those who influence the content of a CME activity to disclose any financial relationships they have with commercial interests that are relevant to the activity. The disclosures have been reviewed for any relevant financial relationships and subject to a mechanism to identify and resolve any conflicts of interest.

With respect to this CME activity, the following disclosures were obtained:

Planners, Author(s) and Speakers 

Kimberly Danebrock, JD, RN, CPPS - Read Bio.  Nothing to disclose.

Ann Whitehead, JD, RN - Read Bio.  Nothing to disclose

Amy McLain, BSN, RN - Read Bio.  Nothing to disclose

Diana Douglas, CPHRM - Read Bio.  Nothing to disclose

Dona Constantine, RN - Read Bio.   Nothing to disclose

Joseph Wager, MS, RCP - Read Bio. Nothing to disclose

Lee McMullin, CPHRM - Read Bio. Nothing to disclose


Ann Whitehead, JD, RN – Vice President, Risk Management & Patient Safety

Content Advisors/Planning Committee Members (Education Committee and RM Staff)

Lisa Thomsen, MD, Internal Medicine Physician, Member Engagement and Education Committee member. Nothing to disclose

Greg Lizer, MD, Pediatrician, Chair, Member Engagement and Education Committee. Nothing to disclose

Jeffrey Shapiro, MD, Hospitalist, Member Engagement and Education Committee member. This individual disclosed a financial relationship with Otsuka Pharmaceutical.  Otsuka has no interest in general risk management and patient safety principles therefore this financial relationship is not a conflict of interest.

Grant Simic, Astute Doctor (vendor e-learning).  Nothing to disclose

No other person was in a position to control the content, presentation or evaluation of this educational activity. 

Statement Regarding Commercial Support

No commercial support was applied for or received for this online activity.

Learning Outcomes/Objectives

By the end of this activity, the learner should be able to:

  1. Avoid patient injuries and employ methods to improve patient safety.
  2. Avoid common problems in physician-patient communication and implement improvement strategies.
  3. Implement system and process improvements that avoid failures that result in errors commonly seen in professional liability lawsuits.
  4. Employ systems that prevent patient injury and reduce malpractice risk.
  5. Document all patient care and other decisions appropriately.
  6. Perform an appropriate informed consent.
  7. Disclose and apologize to patients when an adverse event has occurred.
Learning Assessment

There will be a post test for this activity with a minimum performance requirement of 8 out of 10 correct answers.

Method and Medium

To obtain CME/credit, view the entire online presentation, complete the evaluation survey and optional, and print your certificate online.

NP, PA, and RN Information

Nurse Practitioners and Physician Assistants will earn a certificate of completion.


Aspden P, Wolcott J, Bootman JL, et al., eds.; Committee on Identifying and Preventing Medication Errors:  Preventing Medication Errors: Quality Chasm Series.  Institute of Medicine.  Washington, DC:  The National Academy Press; 2007.

Classen DC, Jaser L, Budnitz DS.  Adverse drug events among hospitalized Medicare patients:  epidemiology and national estimates from a new approach to surveillance, Jt Comm J Qual Patient Saf 2010;36: 12-21, AP1-Ap9.

Understanding Patient Safety, Robert, M. Wachter, McGraw Hill, 2012.

Joint Commission Advisory on Safety and Quality. Overcoming the challenges of providing care to LEP patients, 5/28/2015

National Patient Safety foundation, Health Literacy:  Statistics-at-a-Glance

Zolnierek, Kelly and DiMatteo, M. Physician Communication and Patient Adherence to Treatment:  A Meta-analysis. Med Care. 2009 Aug; 47(8): 826-834.

Joint Commission Advisory on safety & quality issues. “Preventing copy-and-paste errors in EHRs.”  Feb, 2015, Issue 10.

The Digital Doctor, Robert Wachter, MD 2015

Doctrine of Informed Consent.  Cobbs v. Grant