The front office staff discussing weekend plans, old magazines askew and the smell of a tuna sandwich permeating the waiting room can make a big difference in the patient experience. A negative impression can leave a patient less likely to follow patient treatment plans and recommend your practice to others.
CAP announced that its Chief Executive Officer, Sarah E. Pacini, and Chief Operating Officer, Cindy Belcher, are to be honored by the Los Angeles County Medical Association (LACMA)’s Women Physicians’ Action Committee (WPAC) for demonstrating exceptional leadership in their field.