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Telemedicine Resources During COVID-19 and Beyond

As COVID-19 accelerates telemedicine's widespread usage, finding reliable and helpful information can be overwhelming and difficult to navigate. The Cooperative of American Physicians, Inc. (CAP) is committed to providing you with practical and usable resources to help you implement and optimize telemedicine operations in your practice.

Selections include:

On-Demand Webinar: Key Strategies for Ensuring a Profitable Independent Practice
During this one-hour program, practice management expert Debra Phairas discusses how various business models and operational enhancements can increase revenue to help your practice remain successful in today’s competitive marketplace.

  • A Webinar on the Proper Coding of Telemedicine Visits
  • Telemedicine Risk Management Strategies
  • Telemedicine Patient Information Sheet and Consent Forms
  • Comprehensive Telemedicine FAQ containing answers to common questions regarding telemedicine implementation and usage during COVID-19

Members who have additional questions about implementing telemedicine are encouraged to contact CAP's Risk Management and Patient Safety team.

Telemedicine Frequently Asked Questions (FAQ)

CAP's Risk Management experts have developed a guide to the most commonly-asked questions from members covering the basics of telemedicine implementation and compliance, including:

  • May I practice telemedicine with patients who are out-of-state?
  • May I see new patients via telehealth?
  • How do I obtain a signed consent form?
  • Do I have to be physically in the office to conduct a telemedicine visit?
  • How will I be reimbursed for a telemedicine visit?

Download CAP's Telemedicine FAQ


Telemedicine Coding and Compliance During the COVID-19 Pandemic

View the On-Demand Webinar and Access Materials Here

Telemedicine Usage and Implementation

American Medical Association’s Quick Guide to Telemedicine in Practice: Download Now

Centers for Medicare and Medicaid Services General Provider Telehealth and Telemedicine Tool Kit: Download Now

California Medical Association’s Telehealth Overview: Download Now

Doctors Demonstrate How to Conduct a Telemedicine Exam: Watch Now

HIPAA Compliance

State Privacy and Security Laws for Medical Providers: Learn More

Notification of Enforcement Discretion for Telehealth Remote Communications During COVID-19 Learn More

HIPAA-Compliant Telemedicine Platforms: Learn More

Risk Management

CAP's Risk Management Strategies: Learn More

Consent Forms

CAP recommends the use of a written telemedicine consent form. However, during a national health crisis, verbal consent with thorough documentation of the discussion is appropriate. CAP advises using an information sheet for telehealth, along with the appropriate consent form.

Telemedicine Information Sheet (English)

Telemedicine Information Sheet (Spanish)

Telemedicine Consent Form (English)

Telemedicine Consent Form (Spanish)

Telemedicine Consent Form for Behavioral Health (English)

Telemedicine Consent Form for Behavioral Health (Spanish)