Careers at CAP
Our dedicated employees are the essential element to CAP’s success. For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.
Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays. Join CAP’s workforce and make your contributions to our team.
Schmid & Voiles, the dedicated law firm for the Cooperative of American Physicians, Inc. seeks a Legal Secretary to performs diverse secretarial duties in support of the Legal Department, in Orange County.
Essential Duties and Responsibilities:
- Maintain attorney(s) calendar book and tickler system
- Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances
- Review and re-index mail in OnBase for review and action by attorney and calendaring of same
- Compose correspondence and memos to request or provide information
- Contact clients to obtain desired information as requested by attorneys
- Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity
- Prepare discovery, pre-trial and trial documents for filing with court
- Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s)
- Provide legal secretarial support on either short or long term assignments
- Answer and screen telephone calls
- Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.
- Assist and provide back up for other secretaries
- Maintain current knowledge of court rules
- Perform additional tasks
- Participate in department and company projects
Education and/or Experience:
- High school diploma or GED
- 7 years of defense trial, litigation experience in a similar industry
- 3 years recent California Civil litigation experience
- Trial preparation experience a must
Other Skills and Abilities:
- Good organization and communication skills
- Thorough knowledge of court procedures
- Strong initiative and ability to work independently
- Computer literate –proficient in MS Word; knowledge of case management software; type 70+ wpm
Salary Range: $75,000 - $92,000/year
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#legal-sec-iii.
Join CAP’s knowledgeable and diverse Membership Services department as a Sr. Membership Services Account Manager to perform customer service functions to internal and external customers via telephone and electronic means including, but not limited to, email and Microsoft Teams application.
Essential Duties and Responsibilities:
Provide service to MPT members, groups, and CAPAssurance Insureds and brokers:
- Retention of solo member and group accounts.
- Conduct virtual stewardship meetings with Members and/or their management staff.
- Conduct joint stewardship meetings with key departments such as The CAP Physicians Insurance Agency, Risk Management, Human Resources, and Underwriting.
- Provide and explain financial and claims data and supporting information to members, groups, administrators, and office managers.
- Explain Membership and entity coverage, exclusions, and financial obligations.
- Retention of solo member and group accounts.
- Review and approve or decline special applications for coverage or status change requests, such as, termination of membership, disability, out-of-state, coverage limits change, and cosmetic procedures.
- Underwrite and approve or decline coverage requests for certain employees, Other Related Physicians (ORP), and locum tenens.
- Maintain and update members’ Special Conditions.
- Timely respond to member inquiries.
- Timely update of member or group CAP System records.
- Timely review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members.
- Continuously, throughout the workday, monitor OnBase workflow queues and inbox, emails, physical inboxes (for US Mail), Microsoft Teams postings and conversations.
- Identify new business opportunities for CAPAssurance.
- Promote and recommend additional coverage programs, CAP Benefits or the improvement of existing programs.
- Use Salesforce customer relationship management system to manage new membership prospect inquiries from group administrators/office managers or physicians joining existing CAP practices.
- Manage CAP Service Teams to coordinate service and retention of groups.
- Monitor trends in the medical professional liability marketplace, medical professional underwriting and in the healthcare industry.
Miscellaneous
- Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
- Recommend refinements or new programs for the CAP computer system.
- Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, the Senior Membership Services Account Manager is responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Senior Membership Services Account Manager’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
- Perform other duties as assigned.
Education and/or Experience:
- Bacheler’s degree
- Five years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage
- Active agent/broker California Property and Casualty insurance license
Other Skills and Abilities:
- Knowledge of basic medical terminology
- Excellent written and oral communication skills
- Excellent organization and follow-up skills, with attention to detail
- Excellent telephone and computer skills
- Proficient in Microsoft Word, Excel, Outlook, and Teams.
- Ability to travel
- California Driver’s License and adequate insurance
Salary Range: $90,000 – $110,000
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#sr-mem-srvc-am.
Responsible for all aspects of case management with the exception of presenting cases for trial and arbitration. The ideal candidate will have an in-depth knowledge of medicine, law and issues related to medical malpractice litigation and the skill to develop effective case strategy.
Essential Duties and Responsibilities:
Work with trial and arbitration attorney and actively participate in:
Formulating discovery and investigation strategy
Obtaining concurrence with claims specialist on defense preparation and ensuring cost effective completion
Preparing pleadings
Preparing and responding to discovery
Attending court appearances
Preparing lawsuits for trial/arbitration
Preparing motions as requested
Respond to “hotline” inquiries from the Claims Department
Prepare timely reports to claims at all stages of litigation
Comply with the Defense Attorney Guidelines
Represent Member physicians at deposition in “Depo-only” cases
Perform other duties as necessary
Education and/or Experience:
J.D. Degree
Minimum 4 years medical malpractice litigation experience
Trial/Arbitration experience
Other Skills and Abilities:
License to practice law in California
Knowledge of medical issues
Ability to assume support role for trial attorneys and to assist as second chair in trial and arbitrations.
Job Location: Walnut Creek and Surrounding Areas
Starting Salary Range: $100,000 - $130,000
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#lit-atty-northern-california.