Careers at CAP
Our dedicated employees are the essential element to CAP’s success. For nearly 50 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.
Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays. Join CAP’s workforce and make your contributions to our team.
The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek a Trial Attorney in Los Angeles, Orange County, and Walnut Creek that is responsible for all aspects of case management, including trial and arbitration. A seasoned advocate with effective courtroom skills and in-depth knowledge of medicine and malpractice litigation.
Essential Duties and Responsibilities
- Represent CAP physicians, hospitals or entities covered by MPT or CAPIC in medical malpractice lawsuits as the lead trial and arbitration attorney; prepare and successfully try and arbitrate cases as requested
- Formulate creative discovery and investigation strategy
- Obtain concurrence with claims specialist on defense preparation and ensure cost-effective completion
- Prepare pleadings and respond to discovery
- Attend court appearances as required or by court call
- Responsible for compliance with the Defense Attorney Guidelines by all legal staff working on assigned cases
- Ensure timely reporting of information/status to claims and client at all stages of litigation
Client Relations
- By philosophy and example, demonstrate to all involved that client service and satisfaction are a priority
- Excel in gaining recognition for client satisfaction. Work well in difficult, emotionally charged situations while maintaining a calm demeanor/composure
- Constantly seek feedback from clients to provide a positive working relationship between the clients and the firm
- Review, respond to, and resolve all client complaints/concerns to ensure client satisfaction
- Perform other duties as assigned
Education and/or Experience:
- J.D. Degree
Other Skills and Abilities
- Licensed to practice law in California
- Ability to lead and motivate others on the team to accomplish research, investigation, and trial preparation responsibilities
- Ability to mentor, train and build team enthusiasm among staff counsel
- Ability to assist as second chair in trials and arbitrations and in appropriate cases to take the lead as trial and arbitration counsel.
- Ability to work independently
Salary Range: $200,000 - $220,000/year (Depending on Experience)
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to https://capphysicians.com/about-us/our-company/careers#trial-atty-iv
The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek a L&M Appeal Attorney responsible for drafting appellate briefs and motions/applications, and complex motions and pleadings on CAPIC litigated matters. Provides advice and assistance to attorneys through all phases of litigation including cost effective motions for early dismissal, trial, and post-trial motions; and efficiently assesses key issues, renders opinions, and provides results. The ideal candidate will be an experienced legal draftsperson with highly developed legal writing skills and an in-depth knowledge of the trial and appellate courts as it applies to motion practice related to medical malpractice defense.
Essential Duties and Responsibilities:
Appeals
Designate, review, and analyze lower court records and other documents.
Monitor appellate dockets.
Research and analyze case law, draft persuasive briefs, as well as appellate motions and applications. and appellate documents.
Advocate in appellate courts before appellate justices.
Assist both in-house and outside trial panel counsel in framing issues at trial and in preserving the record for appeal.
Advise both in-house and outside trial panel counsel and claims specialists regarding writ petitions.
Support Law and Motion Team:
Prepare pleadings.
Provide support to attorneys as requested in litigation matters to successfully try and arbitrate cases.
Formulate creative pleading and motion strategy.
Obtain concurrence with claims specialist and attorneys for law and motion pleading and strategy.
Attend court appearances and argue motions.
Assist in compliance with the Defense Attorney Guidelines
Perform other duties as necessary.
Education and/or Experience:
J.D. Degree
Other Skills and Abilities:
License to practice law in California.
Computer proficiency
Knowledge of online legal research
Excellent legal writing skills
Ability to work independently.
Starting Salary Range: $150,000 - $180,000/year (Depending on Experience)
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#law-and-motion-appeal-atty-iii.
CAP is seeking two Senior Claims Specialists, one for Los Angeles and one for Orange County. This role involves handling technical and administrative responsibilities related to managing assigned claim files and taking on a larger caseload of highly complex claims. The Senior Claims Specialist also plays an active role in the ongoing training and oversight of Claims Specialist I and II team members.
Essential Duties and Responsibilities:
Manage medical malpractice claims, including the assignment, direction, and control of defense counsel, under supervision and in compliance with the Claims Technical Manual, the Defense Attorney Guidelines, and the MPT Agreement. Manage increasingly complex cases with larger financial exposure.
Investigate and evaluate claim files including complying with the standards of performance, interviewing members, reviewing medical records, corresponding with plaintiff attorneys, obtaining preliminary expert evaluation/opinions, and preparing interview summaries.
Prepare case evaluation reports for publication and presentation to the CRC and CSC.
Prepare case evaluation reports for discretionary authority on selected cases.
Manage and participate in all litigation activity, including discovery plan, mediation, MSC, and negotiation under supervision, as necessary.
Monitor trials and arbitrations including daily progress reports, providing member and defense attorney with support.
Prepare claim file resolution documentation.
Timely update the claims database.
Document all important case developments under the chronology tab.
Code the claims file and update as relevant information is available.
Timely review and index documents to the On Base system.
Provide assistance to management as indicated on special project.
Identify, investigate and follow-up on coverage issues.
Take Hotline calls as requested and as necessary and prepare hotlines.
Attend staff and department meetings as indicated.
Assist management in training of Claims Specialist I and II’s.
- Perform other duties as necessary.
Education and/or Experience:
- Bachelor’s degree from four-year college or university.
- Relevant legal and/or medical education background or the equivalent.
- Minimum five years of medical malpractice claims management experience and/or three years CAP claims experience.
Certificates, Licenses, Registrations:
- Valid California driver license
Other Skills and Abilities:
- Excellent demonstrated verbal and written communication skills.
- Effective time management skills.
- Ability to manage multiple priorities/deadlines
- Personal computer literate preferred.
- Strong analytical skills
Starting Salary: $110,000 - $130,000/year (Depending on Experience)
Send cover and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#claims-specialist.
Bringing expertise and experience in healthcare with an emphasis on medical practice liability, provide healthcare risk management consultation and support to physician members and insureds.
Essential Duties and Responsibilities:
- Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
- Provide risk management advice to Hotline and e-mail requests from physicians and their staff. Participate in rotating after-hours (evenings, weekends, & holidays) Hotline coverage.
- Organize, plan, and conduct virtual, or on-site, physician practice risk assessments to promote patient safety practices and to minimize malpractice risk.
- Function as an RMPS resource to other CAP department staff
- Analyze claims data and other data sources. Identify trends and develop risk reduction strategies utilizing current best practices.
- Develop risk management practice guides, templates, educational materials, and other resources for physicians and their staff focusing on patient safety and risk management.
- Research and write professional RMPS articles.
- Create and present educational programs on risk management topics and strategies to physicians and other healthcare related groups.
- Participate in RMPS Departmental and organizational meetings, goals, projects, committees
- Participate in Risk Assessment Peer Review meetings, including review of materials, drafting case summaries and minutes
- Staff CAPCares Unit as assigned, including:
- Counsel, guide and coach members/member entities referred to CAPCares hotline in real time or post-adverse patient event with clinically tailored advice specific to the nature of the case.
- Identify and manage Adverse Patient Outcome cases subject to intervention with Patient Assistant Services (PAS).
- Evaluate subpoenas and requests for deposition, appearances, etc., route requests to appropriate CAP departments or provide guidance to Members as needed.
Education and Experience:
- Bachelor’s degree in a healthcare related field required; master’s degree preferred
- RN, RN/JD, or clinical license preferred
- Five years’ experience in healthcare risk management or equivalent experience in a healthcare related environment
- Professional liability experience highly desirable
- Physician office management or ambulatory care experience preferred
- Experience and participation in patient safety/risk management and quality improvement (QI/QA) activities or committees
- Knowledge of root cause analysis (RCA), adverse event management, responding to grievances and complaints, advance directives and release of protected health information
- Experience identifying educational and learning needs/gaps of healthcare professionals or physician office practices and developing education and providing training to address the needs
- Experience writing articles, healthcare educational material, and professional business correspondence
- Experience in public speaking, e.g., creating and providing presentations to medical personnel or teaching classes
Other Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to work independently and collaboratively
- Strong organizational skills
- Maintain a valid California driver license to travel to physician offices or other venues
- Ability to travel to practice locations within California, with occasional overnight stays, when requested
- Computer skills including Microsoft Office, Word, Excel, PowerPoint
Preferred Knowledge of the Following:
California and federal laws and regulations pertaining to the practice of medicine and healthcare, including MICRA; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; and medical, legal, insurance databases.
Salary: $100,000 - $120,000/year (Depending on Experience)
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#sr-rmps-specialist.
Our Membership Services Account Manger supports CAP members by providing outstanding customer service, handling client visits and presentations, and performing technical and administrative duties to retain existing groups and members in support of Membership Development and Finders for new members.
Essential Duties and Responsibilities:
Provide service to MPT members and groups to include:
Explain coverage, exclusions, financial obligations, and other issues to Members.
Complete processing of status changes including termination, retirement, disability, out-of-state, part-time, early cessation, non-private practice, coverage limits change, death, etc.
Manage and present CAP Stewardship Reports to predetermined list of target groups annually.
Process special applications for coverage and status change requests.
Handle underwriting and approval of Employee Applications and Other Related Physician (ORP) Applications.
Provide financial and claims data and supporting information to administrators and office managers.
Identify new business opportunities for CAPIC, Membership Development, and Symphony Health
Recommend additional CAP coverage or benefits and improve existing programs.
Collaborate with Finders and Brokers on group business service.
Coordinate with CAP Service Teams to ensure group retention and service.
Monitor trends in the medical professional liability, underwriting, and healthcare industries.
Education and/or Experience:
Bachelor’s degree
Two years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage
Other Skills and Abilities:
Knowledge of medical terminology
Excellent research, communication (oral and written), and organizational skills
Excellent attention to detail
Excellent telephone and computer skills
Proficient in Microsoft Word, Excel and Outlook
California Driver’s License and adequate insurance
Starting Annual Salary Range: $70,000 - $80,000/year
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#mem-srvcs-acc-mgr-i
Schmid & Voiles, the dedicated law firm for the Cooperative of American Physicians, Inc. seeks a Legal Secretary to perform diverse secretarial duties in support of the Legal Department, in Walnut Creek.
Essential Duties and Responsibilities:
- Maintain attorney(s) calendar book and tickler system
- Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances
- Review and re-index mail in OnBase for review and action by attorney and calendaring of same
- Compose correspondence and memos to request or provide information
- Contact clients to obtain desired information as requested by attorneys
- Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity
- Prepare discovery, pre-trial and trial documents for filing with court
- Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s)
- Provide legal secretarial support on either short- or long-term assignments
- Answer and screen telephone calls
- Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.)
- Assist and provide back up for other secretaries
- Maintain current knowledge of court rules
- Perform additional tasks
- Participate in department and company projects
Education and/or Experience:
- High school diploma or GED
- 7 years of defense trial, litigation experience in a similar industry
- 3 years recent California Civil litigation experience
- Trial preparation experience a must
Other Skills and Abilities:
- Good organization and communication skills
- Thorough knowledge of court procedures
- Strong initiative and ability to work independently
- Computer literate – proficient in MS Word; knowledge of case management software; type 70+ wpm
Salary Range: $75,000 - $92,000/year
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#legal-sec-iii.
Under the direction of the Vice President, Risk Management & Patient Safety (RMPS), the RMPS Data Analyst reviews and analyzes medical professional liability (MPL) cases to identify root causes, contributing factors, patterns, and trends. Reviews medical records and legal documents using proprietary coding taxonomy. Creates concise and comprehensive clinical narratives; creates and presents analytical reports; supports Peer Review committees; researches risk management and professional liability topics and actively participates in developing CAP educational activities, physician resources and coverage determination guidelines.
Essential Duties and Responsibilities:
- Identify individual cases to be analyzed based on purpose and type of report requested.
- Review and synthesize claim files and develop a chronological summary of clinically relevant information.
- Code all eligible claims for MPL-DSP (data sharing program) submission using designated coding taxonomy, applying clinical judgment and consistent methodology in assigning codes.
- Understand and assign specific contributing factors associated with the error and harm including clinical judgment issues, insufficient communication and supervision, inadequate technical skill and any other clinical issues which may have contributed to the allegation, injury, or the initiation of a claim.
- Enter case summaries and code into MPL-DSP database(s), ensuring data accuracy, completeness, timeliness, and consistency.
- Work closely with MPL-DSP vendor staff to insure inter-rater reliability of coded data by CAP staff.
- Coordinate MPL-DSP with external partner, including scheduling meetings (internal and external), data transfer, and taxonomy training for CAP staff.
- Work closely with Underwriting, Information Services, and other departments to evaluate claims data, code case elements, and map data to perform analysis. Identify and communicate coding and documentation opportunities and deficiencies to claims managers and other staff as appropriate.
- Collaborate with Underwriting Data Analyst to develop summary (template) reports in MPL-DSP databases.
- Create, review, and produce claims data and analytical reports in multiple formats, including risk mitigation strategies from multiple related databases for RMPS projects and initiatives. Participate in meetings to present analytical reports to CAP departments, committees, physicians, and medical groups as assigned.
- Research risk management and professional liability topics and participate in developing CAP educational activities, articles, physician resources and coverage determination guidelines as requested.
- Work closely with Program Manager, Risk Assessment & Peer Review (“RAPR”) to coordinate review of cases. Participate in RAPR meetings, including reviewing materials, drafting case summaries and minutes.
- Perform other duties as directed.
Education and Experience:
- Bachelor’s degree in a healthcare related field required; master’s degree preferred
- RN, MD, PharmD or clinical license preferred
- 3 years’ experience in healthcare risk management, claims, research, data analysis or equivalent experience in a healthcare related environment
- 2 years’ experience extracting and analyzing data from a relational database
- Professional liability experience is highly preferred
- Coding experience, including ICD-10 desired
- Experience identifying educational and learning needs/gaps of healthcare professionals or physician office practices and recommending risk mitigation strategies highly preferred
- Experience writing articles, healthcare educational material, and professional business correspondence preferred
Other Skills and Abilities:
- Fluent in medical terminology with strong communication and customer service skills
- Ability to work independently and collaboratively; highly organized and detail-oriented
- Skilled in root cause analysis (RCA) and adverse event management
- Proficient in Microsoft Office Suite, Access and Power BI, Salesforce, and OnBase software preferred
- Experienced in statistical analysis and data interpretation
- Adept at writing detailed reports and presenting findings
- Adept at database queries and code generation/interpretation
- Ability to travel to practice locations, meetings, or conferences within California, and occasionally nation-wide, with overnight stays, when requested
Preferred Knowledge of the Following:
California and federal laws and regulations pertaining to the practice of medicine and healthcare, including MICRA; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; and medical, legal, insurance databases.
Salary Range: $68,000-$80,0000/year
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#rmps-data-analyst.
Schmid & Voiles, the dedicated law firm for the Cooperative of American Physicians, Inc. seeks a Legal Secretary to perform diverse secretarial duties in support of the Legal Department, in San Diego.
Essential Duties and Responsibilities:
- Maintain attorney(s) calendar book and tickler system
- Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances
- Review and re-index mail in OnBase for review and action by attorney and calendaring of same
- Compose correspondence and memos to request or provide information
- Contact clients to obtain desired information as requested by attorneys
- Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity
- Prepare discovery, pre-trial and trial documents for filing with court
- Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s)
- Provide legal secretarial support on either short- or long-term assignments
- Answer and screen telephone calls
- Winscribe/Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.)
- Assist and provide back up for other secretaries
- Maintain current knowledge of court rules
- Perform additional tasks
- Participate in department and company projects
General Office Administration
- Answer and screen telephone calls; direct visitors
- Retrieve, post, and deposit all the daily mail; replenish and maintain sufficient postage for the office
- Maintain office supplies and order supplies as necessary
- Act as liaison with Office of the Building, Office Services, and IT for all facilities related issues; troubleshoot with IT and assist with resetting IT servers.
- Participate in department and company projects as requested
- Assist and provide back up for other secretaries as requested
- Perform additional duties as requested
Education and/or Experience:
- High school diploma or GED
- 4-7 years of defense trial, litigation experience in a similar industry
- 3 years recent California Civil litigation experience
- Trial preparation experience
Other Skills and Abilities:
- Good organization and communication skills
- Thorough knowledge of court procedures
- Strong initiative and ability to work independently
- Computer literate –proficient in MS Word; knowledge of case management software; type 70+ wpm
Salary Range: $75,000 - $90,000/year
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#legal-secretary-iii-admin-assistant.