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Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Current Job Listings

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Senior Risk Management & Patient Safety Specialist
Senior Risk Management & Patient Safety Specialist

CAP’s Risk Management & Patient Safety department seeks a Sr. RMPS Specialist to schedule and conduct comprehensive physician medical office practice risk assessments to help maximize patient safety and to minimize malpractice risk to organization. Develops professional articles, tools, and programs to promote patient safety and reduce risk. Presents risk management educational programs which reduce malpractice risk to physicians, their staff, as directed by management.  Analyzes closed claims data for trends and develop risk reduction strategies. Provides risk management advice to Hotline calls from physicians and their staff as assigned. Assists the CAP Cares team with adverse event management and early intervention.  Assists the Risk Assessment Peer Review team in preparation and in conducting physician peer review meetings.

Essential Duties and Responsibilities:

  • Organize, plan, and execute on-site or virtual practice assessments at physician offices as required by current department goals.
  • Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability.
  • Communicate effectively with physicians and other healthcare professionals on risk management issues and membership information. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
  • Assist in the review of closed claims data, as assigned, utilizing current department specifications.  Develop risk management strategies utilizing current risk management strategies, under the direction of the VP Risk Management.
  • Develop and implement educational programs, tools and guidelines focusing on patient safety and risk management.
  • Present risk management strategies at either physician CME programs or other healthcare-related group programs/presentations.
  • Conduct medical records audits as appropriate.
  • Train and mentor new Risk Management Specialists on field activities as assigned.
  • Adhere to current departmental guidelines and standards for scheduling of visits, timely data entry; participate in departmental meetings, attend Claims Review Committee meetings and monthly company meetings.
  • Perform research and develop educational materials and articles on risk management topics.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Risk Management and Patient Safety Specialist, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Risk Management and Patient Safety Specialist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Take Hotline calls as assigned.
  • In collaboration with the CAP Cares team, evaluate risk issues associated with adverse events/adverse outcomes, guide physicians on how to manage incidents, and make referrals to CAP Cares team for the early intervention program called PAS
  • In collaboration with Risk Assessment Peer Review (RAPR) team, prepare for and conduct physician peer review meetings
  • Perform other duties and projects as assigned.

Education and/or Experience:

  • Bachelor’s degree in a healthcare related field; RN, RN/JD or physician office management preferred
  • Five years’ experience in healthcare risk management, physician office management; clinical nursing or relevant physician office practice/clinic environment
  • Experience in public speaking, providing presentations to medical personnel or teaching classes
  • Experience in identifying the learning needs of healthcare professionals or physician office practices and providing education and training to help meet those needs
  • Experience and participation in quality improvement activities or committees (QI/QA)
  • Knowledge in root cause analysis (RCA), adverse event management, and handling grievances and complaints

Other Skills and Abilities:

  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Ability to work independently and collaboratively
  • Knowledge of and skill in discussing California law as it relates to healthcare risk management issues
  • Strong organizational skills, telephone communication skills and ability to work independently (desired)
  • Ability to travel extensively in designated area and to various locations with overnight stays
  • Maintain a valid California driver license to successfully travel to physician offices or other venues

Preferred Knowledge of The Following:

  • Medicine and law, including MICRA and arbitration statutes; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; medical, legal, insurance and financial databases.

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Membership Services Coordinator (Triage) I
Membership Services Coordinator (Triage) I

The Membership Services department seeks a Membership Services Coordinator to perform customer service telephonically, administrative and technical duties in support of the Membership and processes various applications.

Essential Duties and Responsibilities: 

Provide service to MPT members and groups to include: 

  • Take initial calls from Members and answer questions within level of knowledge and authority
  • Provide general customer service support telephonically for members in response to calls directed from our Automatic Call Distribution (ACD) system and generate correspondence per assigned Members
  • Respond to billing, assessment rate, and other financial inquiries and projections
  • Handle basic risk management and patient safety hotline calls per guidelines outlined in Risk Management Hotline Call Center Staff Policy and Procedure Manual; follow prepared scripts to respond to requests for basic information, documents, and questions; enter information into Risk Management system as appropriate.
  • Take first reports for claims per procedure reviewed in the Claims Hotline and Technical Manual; input information into our CAP system, and forward information to the appropriate Claims Manager for follow-up.
  • Coordinate completion of the sending, receipt and processing of the annual Member Information Updates to all active members.
  • Handle overflow sales calls when Membership Development staff is not available.
  • Provide technical support for Members Only, CAP Privileges Online and other www.CAPphysicians.com online systems.
  • Exercise judgment for the appropriate transfer of phone calls above a predetermined level of authority.
  • Process special applications for coverage and status change requests.
  • Follow through with processing of status changes including termination, retirement, disability, part-time, early cessation, non-private practice, coverage limits change, death, etc.
  • Process Employee Applications and ORP Applications for approval by Membership Services Reps.
  • Process and approve Locum Tenens requests within authority level.
  • Input special conditions or waivers.
  • Audit and update member records in accordance with policies and procedures.
  • Update the group and member CAPRICA records as necessary.
  • Process Member Survey results as required.
  • Access and scan documents into OnBase document imaging system.

Miscellaneous

  • Provide support to VP of Membership Services for projects as needed.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Membership Services Coordinator, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Membership Services Coordinator’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other responsibilities as assigned.​

Education and/or Experience:

  • High School diploma or GED
  • Related college coursework preferred
  • 2 years customer service experience in the insurance industry or healthcare field​

Other Skills and Abilities:

  • Excellent communication and organizational skills (oral and written)
  • Excellent telephone skills
  • Ability to handle multiple tasks simultaneously
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Ability to work both independently and as a team

To apply, submit cover letter and resume to HR@CAPPhysicians.com​

Staff Accountant I
Staff Accountant I

The Finance department seeks a Staff Accountant to perform diverse accounting functions including: maintenance of fixed assets and prepaid expenses schedules, preparation of bank reconciliations, mandatory compliance filings, reviewing accuracy of work performed by accounts payable team, and providing support to accounts receivable team.

Essential Duties and Responsibilities:

  • Review A/P detail report for accuracy prior to invoice application and check printing
  • Upload invoices in OnBase and process A/P invoices as needed
  • Maintain A/P paid files and email weekly advice on PAC accounts balance
  • Respond to inquiries regarding check status and process requests for void/re-issue
  • Provide backup to A/P staff on various tasks including entering invoices in AccountMate, printing, scanning and mailing checks
  • Maintain fixed asset and prepaid expenses schedules and prepare journal entries
  • Download bank statement and ad hoc reports on a monthly basis
  • Reconcile assigned bank accounts
  • Manage clearing/re-issue of stale dated checks.
  • Provide backup to A/R staff on daily tasks including processing payments in CyberSource, daily cash reports, opening/sorting mail, reviewing cash application, and other tasks as needed
  • Provide A/R and A/P documents as requested by auditors
  • Assist in due diligence process on unclaimed ITD’s or checks considered dormant
  • Prepare mandatory filings including business tax renewal, environmental fee return, property tax return and sales/use tax return
  • Assist in 1099 process, including TIN research and obtaining missing W9 forms
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Staff Accountant, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Staff Accountant’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other responsibilities as assigned.​

Education and/or Experience:

  • Bachelor’s degree in Accounting                                          
  • One year accounting experience
  • Insurance industry experience desired

Other Skills and Abilities: 

  • Working knowledge of computers, MS Office, and accounting software.
  • Proficiency in MS Excel
  • Familiarity with computerized G/L package
  • Ability to work both independently and as a team
To apply, submit cover letter and resume to HR@CAPPhysicians.com​​
Programmer/Analyst
Programmer/Analyst

Responsible for the performance of systems analysis, applications programming, and user training, connected with the development and maintenance of the organization’s automated data processing functions.

Essential Duties and Responsibilities:

  • Perform analytical studies on proposed systems and system enhancements.  Through consultation with the user base, gather complete specifications for approved systems projects prior to development.  Report to IS Management on issues of feasibility, time and effort requirements, and compatibility with existing systems.
  • Complete the development of approved systems projects from design through coding, testing, implementation, documentation, and end-user training.  Maintain open communications with key user sources during the project life.
  • Provide ongoing user training and assistance, as needed.
  • Serve as a technical consultant to the department and the company by keeping abreast of current industry trends.  Become conversant in new, relevant information technologies, evaluating new product offerings, training other programmers within the department, and making recommendations to IS Management as to possible future directions in both the areas of software and hardware development.
  • As an information Technology professional, you are responsible for the secure design and implementation of systems and networks, prevention of security incidents, and detection of threats to that security. You are expected to follow established company security policies, procedures, guidelines, and standards. You are expected to remain aware of industry “best practices” in the area of cyber security.
  • Perform other duties as directed.

Education and/or Experience:

Other Skills and Abilities: 

  • Excellent verbal and written communication skills
  • Ability to interface with all levels of staff
  • Excellent follow-through ability
To apply, submit cover letter and resume to HR@CAPPhysicians.com​​
Accounting Supervisor – CAP Agency
Accounting Supervisor – CAP Agency

​CAP Agency seeks an Accounting Supervisor who will oversee all aspects of accounting and financial reporting for the CAP Insurance Agency, by performing diverse accounting functions including financial statement reporting, account reconciliations, variance analyses, budget/audit work and providing support to department staff.

Essential Duties and Responsibilities:

  • Oversee day to day accounting functions and processes.
  • Assist with the transition of accounting functions to Applied Epic’s agency management system and utilize data analytics to provide insights that assist the President in making faster and informed decisions.
  • Prepare financial statements including tax provision, management reports, and forecasts using multiple financial systems.
  • Analyze, maintain, and reconcile the general ledger accounts.
  • Research and explain balance sheet and income statement variances.
  • Ensure timeliness and accuracy of financial and management reporting.
  • Review reconciliations prepared by the Agency’s Operations Specialist (commissions, receivables, premiums payables, daily cash).
  • Respond to ad hoc requests for financial information, special projects, and initiatives.
  • Assist in the preparation of the budget and analyze budget variances.
  • Complete regulatory reports such as property tax and Los Angeles business tax.
  • Ensure internal controls are designed, implemented, and operating effectively.
  • Support external audit.
  • Become a knowledgeable and proficient user of all aspects of Applied Epic through training, self-study, and collaboration with the Agency team.
  • Research and resolve issues in Applied Epic as needed.
  • Provide accounting guidance and training to staff as needed.
  • Play a lead role in the continuous improvement of business processes.
  • Continuously improve management reporting to ensure the best available and relevant information is presented.
  • Identify, test, and implement new programming enhancements to increase efficiency and accuracy.
  • Collaborate with Finance and other departments throughout the organization
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Accounting Supervisor, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Accounting Supervisor’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other tasks as assigned.​

Education and/or Experience:

  • Bachelor’s degree in Accounting or related field
  • Minimum 5 years’ experience at Accounting Manager level, or equivalent combination of education and experience
  • CPA or equivalent
Other Skills and Abilities: 
  • Working knowledge of computers, MS Office, and accounting software.
  • Proficiency in MS Excel
  • Ability to manage multiple tasks simultaneously
  • Ability to work both independently and as a team
  • Ability to work overtime when necessary

To apply, submit cover letter and resume to HR@CAPPhysicians.com​​