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Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Current Job Listings

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Senior Risk Management and Patient Safety Specialist (Los Angeles)
Senior Risk Management and Patient Safety Specialist (Los Angeles)

CAPAssurance seeks a Senior Risk Management and Patient Safety Specialist to develop professional articles, tools, and programs to promote patient safety and reduce risk. This individual will present risk management educational programs which reduce malpractice risk to physicians, their staff, and healthcare facilities; travel to the physician offices and/or facilities to conduct in-depth clinical risk assessments to help maximize patient safety and to minimize risk to the physician and organization; analyze closed claims data for trends and develop risk reduction strategies; and provide risk management advice to physicians and their staff through the 24-hour Risk Management Hotline. This individual will also assist with the designated duties of running Mutual Protection Trust Physician Assessment Peer Review. This position is based in Los Angeles and reports to the Director of Risk Management and Patient Safety, CAPAssurance.

​Essential Duties and Responsibilities:

  • Communicate effectively with physicians and other healthcare professionals on risk management issues and membership information. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
  • Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability, including taking Hotline calls.
  • Develop risk management strategies utilizing current risk management strategies, under the direction of the Director of Risk Management.
  • Assist in the review of closed claims data, as assigned, utilizing current department specifications.
  • Perform research and develop educational materials and articles on risk management topics.
  • Develop and implement educational programs, tools and guidelines focusing on patient safety and risk management.
  • Present risk management strategies at either physician CME programs or other healthcare-related group programs/presentations.
  • Organize, plan, and execute on-site practice assessments at physician offices or healthcare facilities as required by current department goals.
  • Travel to the physician offices and/or facilities to conduct in-depth clinical risk assessments to help maximize patient safety and to minimize risk to the physician and organization.
  • Assist with the designated duties of running MPT Physician Assessment Peer Review including; case review and analyzing, communication with claims management, organizing meetings, running meetings, communicating with physicians, and creating professional minutes for physicians and Board of Directors.
  • Adhere to current departmental guidelines and standards for participation in departmental meetings, attendance of MPT Physician Assessment Peer Review meetings, quarterly company meetings, and meetings with physicians and brokers.
  • Train and mentor new Risk Management Specialists on all duties as assigned.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Senior RMPS Specialist, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Senior RMPS Specialist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other responsibilities as assigned. 

Education and/or Experience:

  • Registered Nurse required
  • BSN or RN/JD preferred
  • Five years of experience in healthcare risk management and/or clinical nursing
  • Experience in public speaking, providing presentations to medical personnel or teaching classes Experience in identifying the learning needs of healthcare professionals or physician office practices and providing education and training to help meet those needs 

Other Skills and Abilities:

  • Excellent verbal and written communication skills
  • Knowledge of and skill in discussing California law as it relates to healthcare risk management issues
  • Strong organizational skills, telephone communication skills and ability to work independently Ability to travel extensively in designated area and to various locations with overnight stays Maintain a valid California driver license to successfully travel to physician offices or other venues 

Preferred Knowledge of the Following:

  • Medicine and law, including MICRA and arbitration statutes; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; medical, legal, insurance and financial databases.

License Requirements:

  • Valid California driver’s license 

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Legal Secretary III (Orange County)
Senior Claims Specialist (Walnut Creek)
Senior Claims Specialist (Walnut Creek)

The Cooperative of American Physicians, Inc. a leader in the medical professional liability arena, seeks a Senior Claims Specialist for its Walnut Creek office. This individual will perform technical and administrative duties to manage assigned claim files and assume increased workload of highly complex claims.

Essential Duties and Responsibilities:

  • Manage medical malpractice claims, including the assignment, direction and control of defense counsel, under supervision and in compliance with the Claims Technical Manual, the Defense Attorney Guidelines, and the MPT Agreement.  Manage increasingly complex cases with larger financial exposure.
  • Investigate and evaluate claim files including complying with the standards of performance, interviewing members, reviewing medical records, corresponding with plaintiff attorneys, obtaining preliminary expert evaluation/opinions, and preparing interview summaries.
  • Prepare case evaluation reports for publication and presentation to the CRC and CSC.
  • Prepare case evaluation reports for discretionary authority on selected cases
  • Manage and participate in all litigation activity, including discovery plan, mediation, MSC, and negotiation under close supervision.
  • Monitor trials and arbitrations including daily progress reports, providing member and defense attorney with support.
  • Prepare claim file resolution documentation.
  • Timely update the claims database.
  • Document all important case developments under the chronology tab.
  • Timely review and index documents to the OnBase system.
  • Provide assistance to management as indicated on special project.
  • Identify and investigate coverage issues.
  • Take Hotline calls as requested and as necessary.
  • Attend staff and department meetings as indicated.
  • Assist management in training of Claims Specialist I and II’s.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as a Senior Claims Specialist, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Senior Claims Specialist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other duties as necessary.

Education and/or Experience:

  • Bachelor’s degree from four-year college or university;
  • Relevant legal and/or medical education background or the equivalent. 
  • Minimum 5 years of medical malpractice claims management experience and/or 3 years CAP claims experience.

Other Skills and Abilities:

  • Thorough knowledge of court procedures
  • Strong initiative and ability to work independently
  • Computer literate –proficient in MS Word; knowledge of case management software; type 70+ wpm
  • Good organization and communication skills

Certificates, Licenses, Registrations 

  • Valid California driver's license

To apply, please submit your resume with cover letter to HR@CAPphysicians.com