Risk Management Publications

Winners of 2020 CAPtivating Causes Community Hero and Community Leadership Awards Announced

When soliciting nominations for CAP’s Second Annual CAPtivating Causes Awards, we sought to recognize members who are doing work in their own communities to advance health equity among populations that do not have access to traditional avenues of medical care.

Secure a Rich Record to Draw From – Just in Case

Medicine need not be practiced through the lens of litigation. Recording the relevant information for your thought processes, however, will only help should that be where you end up.

Is Your Practice LGBTQIA+ Friendly?

A goal of CAP’s Risk Management and Patient Safety team is to provide education to our members that will improve medical care for all patients. This article will help you, our members, understand the LGBTQIA+ patient, offers risk strategies for better care, and provide additional resources to learn more.

New California Laws in 2021

It was an interesting year in the California legislature. While the number of new laws overall was significantly reduced compared to other years, of most interest are the numerous employment-related bills signed by Governor Newsom that carry with them a strong focus on the impacts of the COVID-19 pandemic.

Optimize Your Business Operations with My Practice

My Practice is part of CAP’s ever-growing suite of practice management support programs offering personalized one-on-one guidance to help address common administrative and operational business challenges associated with running an independent practice.

Insurance Coverage for Water Damage Claims

If you have never experienced a water damage claim in your practice office, consider yourself lucky. Water damage claims are the most frequent and costly claims you may experience.

January, 2021

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December, 2020

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November, 2020

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CAP COVID-19 Resource Center

CAP is committed to helping our member physicians meet the challenges that arise during the COVID-19 pandemic. To that end, CAP has launched our COVID-19 resource page, which will continually be revised with key guidance and current best practices. Among the useful resources the site currently offers are printable office signage templates, healthcare provider resources, and extensive guidance to implementing telemedicine in your practice.

Educating Your Patients on Disposing of Unwanted Medications

Most physicians would likely not be surprised that many American homes have an accumulation of unused, unwanted, or expired medications. But did you ever consider the potential safety hazards these surplus medications present?

Discontinuing the Patient-Physician Relationship

CAP's Hotline receives frequent calls requesting guidelines on discontinuing/terminating this patient-physician relationship, not because of wellness, but because the physician no longer desires to have the patient in his practice. From these calls, we have learned of "misunderstandings," which this article intends to clarify.

Who Must Sign a Death Certificate?

CAP member physicians frequently call our hotline with questions about completing a patient’s death certificate. Sometimes, they are reluctant to sign the legal document since they were not in attendance at the time of death. Other times, they inquire if their nurse practitioner or physician assistant can sign the death certificate for them.

Documenting Telephone Calls with Patients

How does your office handle telephone messages from patients?

Short answer: It should be like a well-oiled machine.

This article will assist physicians and their office managers to:

The Latest Strategies for Treating and Protecting Against Coronavirus

As new information emerges daily around the Coronavirus and as the search for answers continue, the risk management and patient safety experts with the Cooperative of American Physicians, Inc. (CAP) would like to ensure that physicians and medical communities across California have access to the most reliable resources to remain aware of the latest strategies in treatment, protection, and prevention.

The Coronavirus Threat Lurking Beyond the Clinic

Outside of websites, texts, and social media posts advertising fake products, cures, and false information, physicians and their staff should be aware of phishing emails circulating throughout the healthcare industry, among others. CAPAdvantage program member, Acentec, has recently distributed an alert to warn the medical community of scammers who are trying to capitalize on fears surrounding the virus and its potential spread.

New Evidence About Severe Pulmonary Disease Linked to Electronic Nicotine Delivery Systems (ENDS)

Electronic Nicotine Delivery systems (ENDS) are the newest emerging technology in the epidemic of novel tobacco products that has been spilling out of start-up companies for the last 13 years. So physicians wonder, “How should I respond when my patients seek advice about using these electronic devices?”

How to Respond to Patient Grievance Letters

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

How Long Do I Have to Keep My Patient’s Medical Records?

Here is the question asked most often on our risk management hotline: How long should our office retain patient medical records and billing information?

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