Risk Management Publications

Telemedicine Webside Manner: Putting Your Best Face Forward

If an appropriate exam is not performed during a telemedicine visit, claims may arise from misdiagnosis and treatment errors. To ensure your patients have an optimal virtual experience and best possible medical outcomes from their next telemedicine appointment with you, CAP recommends the following tips.

Radiologist’s Recommendation Puts Focus on Surgeon’s Judgment

Consultants are not apt to directly tell the referring physician how he or she should treat the patient. But a radiologist’s repeated recommendations to a surgeon for clinical follow-up can come very close.

Redistricting Woes Likely from Census Delays

Every 10 years, the U.S. Census Bureau undertakes the extraordinary task of counting the individuals residing in the United States and its island areas. With 2020 being a census year, it is no surprise that this all-important and constitutionally mandated task would also be impacted by the current COVID-19 pandemic.

Employment Practices Liability Risks During COVID-19

According to the COVID-19 employment law litigation tracker implemented by the Fisher Phillips law firm. Employers with 50 or fewer employees have been sued at a far greater rate than larger employers, facing a staggering 38 percent of COVID-19-related lawsuits.

Ask My Practice: California Anti-Harassment Training Deadline

My practice has more than five employees, so I am already aware of the California requirements regarding anti-harassment training. Do you think California will once again push back the deadline?

December, 2020

Download PDF

November, 2020

Download PDF

October, 2020

Download PDF

Select a marketplace category

CAP COVID-19 Resource Center

CAP is committed to helping our member physicians meet the challenges that arise during the COVID-19 pandemic. To that end, CAP has launched our COVID-19 resource page, which will continually be revised with key guidance and current best practices. Among the useful resources the site currently offers are printable office signage templates, healthcare provider resources, and extensive guidance to implementing telemedicine in your practice.

Educating Your Patients on Disposing of Unwanted Medications

Most physicians would likely not be surprised that many American homes have an accumulation of unused, unwanted, or expired medications. But did you ever consider the potential safety hazards these surplus medications present?

Discontinuing the Patient-Physician Relationship

CAP's Hotline receives frequent calls requesting guidelines on discontinuing/terminating this patient-physician relationship, not because of wellness, but because the physician no longer desires to have the patient in his practice. From these calls, we have learned of "misunderstandings," which this article intends to clarify.

Who Must Sign a Death Certificate?

CAP member physicians frequently call our hotline with questions about completing a patient’s death certificate. Sometimes, they are reluctant to sign the legal document since they were not in attendance at the time of death. Other times, they inquire if their nurse practitioner or physician assistant can sign the death certificate for them.

Documenting Telephone Calls with Patients

How does your office handle telephone messages from patients?

Short answer: It should be like a well-oiled machine.

This article will assist physicians and their office managers to:

The Latest Strategies for Treating and Protecting Against Coronavirus

As new information emerges daily around the Coronavirus and as the search for answers continue, the risk management and patient safety experts with the Cooperative of American Physicians, Inc. (CAP) would like to ensure that physicians and medical communities across California have access to the most reliable resources to remain aware of the latest strategies in treatment, protection, and prevention.

The Coronavirus Threat Lurking Beyond the Clinic

Outside of websites, texts, and social media posts advertising fake products, cures, and false information, physicians and their staff should be aware of phishing emails circulating throughout the healthcare industry, among others. CAPAdvantage program member, Acentec, has recently distributed an alert to warn the medical community of scammers who are trying to capitalize on fears surrounding the virus and its potential spread.

New Evidence About Severe Pulmonary Disease Linked to Electronic Nicotine Delivery Systems (ENDS)

Electronic Nicotine Delivery systems (ENDS) are the newest emerging technology in the epidemic of novel tobacco products that has been spilling out of start-up companies for the last 13 years. So physicians wonder, “How should I respond when my patients seek advice about using these electronic devices?”

How to Respond to Patient Grievance Letters

What should you do when your office receives a grievance letter from a health plan and a written response is requested?

How Long Do I Have to Keep My Patient’s Medical Records?

Here is the question asked most often on our risk management hotline: How long should our office retain patient medical records and billing information?

Search form