Risk Management Publications

An Entrepreneurial OB-GYN Practice that is Constantly Reborn and Growing

How do you spot a budding entrepreneur? In Dr. Bryan Jick’s case, the signs were all there long before he started his practice.

Set Your Internal Alarm with Noncompliant Patients

There will always be noncompliant patients. Physicians treating those patients need to foster a heightened sense of danger.

Offering Products and Services Beyond Standard Patient Care? You Could Be at Risk.

As a means of generating more revenue, physicians are becoming more creative with the types of programs and services they provide to patients and non-patients alike. The problem is some or all of these services may fall outside the scope of CAP’s medical liability coverage.

healthcare professionals working on handoff communication

Improving Handoff Communication: Five Things You Can Implement Tomorrow

Handoffs occur any time there is a transfer of responsibility for a patient from one caregiver to another. Regulatory and accrediting bodies are well aware of the dangers of ineffective handoffs.

CURES Mandate on the Horizon

As the opioid crisis continues, calls to curb and prevent abuse have become more urgent. As of this writing, the database is not scheduled to be certified by the California Department of Justice until July 2018, meaning that authorized prescribers will be required to start checking January 2019 at the earliest.

Have You Taken Advantage of CAPAdvantage?

As a never-ending advocate for our independent physician members, CAP is always looking for ways to help you remain safe and successful. One of those ways is our CAPAdvantage program.

10 Ways CAP Physicians Can Stay Healthy During Cold and Flu Season

The 2017–2018 cold and flu season has been one of the most aggressive in recent history and is wreaking havoc in 49 of America’s 50 states. How can we keep the caregivers healthy so that they can continue to treat patients during this epidemic?

Wayne Kleinman, MD, Elected CAP President and Chair

The Cooperative of American Physicians, Inc., Board of Directors has elected Wayne Kleinman, MD, as president of CAP and chair of the Board of Directors.

March, 2018

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February, 2018

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January, 2018

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Two Important Steps to Follow When Treating Minors With Absent Parents

Envision a scenario in which an adult brings a minor into your office. During check-in, it is revealed that the minor does not live with their parents but “lives with” the adult accompanying them. The adult in question could be an aunt, a grandparent or a cousin. Having a minor “live” with them does not mean for an afternoon, weekend or while the parents are on vacation. It means the parent is actually “absent” perhaps living in another state, country or maybe in jail; therefore, the minor lives with this person.

How To Safeguard Your Practice When Texting

Smartphone technology has opened up a world where communication is quick and convenient and its capabilities have been fully embraced by physicians. With all these capabilities at your fingertips are you potentially violating HIPAA when texting? Here are the top ten things you can do to safeguard your practice today.

How Much Can You Charge A Patient For Medical Records?

We all know patients in California have a right to review their medical record and/or obtain a copy. It is also no surprise that healthcare providers are typically allowed to charge a fee for this service. However, with all the different rules and exceptions, copying fees can be confusing.

'Tis The Season For Extortion Scams

A CAP member physician recently called our risk management hotline requesting help with a call from a Washington Drug Enforcement Administration (DEA) agent. The caller demanded that she turn herself in to local law enforcement for writing fraudulent prescriptions and dealing drugs with the Mexican mafia.

Noncompliant and Non-Adherent Patients: When All Else Fails, What Role Do You Play?

In every practice, there are always a few patients who are more difficult to manage. The first question to ask is: why is the patient refusing treatment recommendations?

How to Use Your Patient Portal (Part 2)

Security is a top concern with patient portals. Providers grant patients access with a secure username and password. It is important to choose a patient portal vendor that provides a system which allows the practice to be HIPAA compliant. The provider should establish procedures which are structured for optimal security.

How to Use Your Patient Portal (Part 1)

A patient portal can be thought of as a gateway or door to information and data found within the physician’s portal. Providers grant patients access with a secure username and password to information in a secure website.

10 Tactics to Improve the Patient Experience

The front office staff discussing weekend plans, old magazines askew and the smell of a tuna sandwich permeating the waiting room can make a big difference in the patient experience. A negative impression can leave a patient less likely to follow patient treatment plans and recommend your practice to others.

Do You Need a Controlled Substance Agreement With Your Patients?

A well-drafted CSA may protect patients from overuse, misuse, and other consequences from opioid use.

Rude or in Tune – Is Your Reception Staff Paying Attention?

The office receptionist is the first, and sometimes only, person patients and their family members may meet prior to any medical services.

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