CAP COVID-19 Resource Center

CAP is committed to helping our member physicians meet the challenges that arise during the COVID-19 pandemic. To that end, CAP has launched our COVID-19 resource page, which will continually be revised with key guidance and current best practices. For the most up to date and accurate information, please visit and

Click below to be directed to the corresponding section header. The most recent updates are at the top of each section.

Business Relief Resources


Healthcare Provider Guidance

Human Resources

Patient Education and Homecare Instructions



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Patient Safety Advocate is a free bi-monthly newsletter created by CAP's risk management and patient safety experts, specifically for the independent medical practice.

Business Relief Resources

On April 8, 2020, CAP held a webinar on financial relief available to medical practices. The webcast recording, slides, and handouts are now available. Click here to view the webcast on-demand, and click the Resources tab to access the slides and handouts.

CARES Act Provider Relief

Providers who have already received payments from the CARES Act Provider Relief Fund may be eligible to receive additional funds.  This portal is only for organizations who have already received payments through the CARES Act Provider Relief Fund. Before you begin this process, your organization will need to attest to each payment associated with your billing Taxpayer Identification Number(s). Learn more.

On March 27, 2020, the President signed the bipartisan CARES Act that provides $100 billion in relief funds to hospitals and other healthcare providers on the front lines of the coronavirus response. This funding will be used to support healthcare-related expenses or lost revenue attributable to COVID-19 and to ensure uninsured Americans can get testing and treatment for COVID-19. Learn more.

Small Business Administration Loans

Due to the Disaster Declaration for California, affected businesses can apply for a loan with the Small Business Administration (SBA):

U.S. Small Business  Administration Fact Sheet – Economic Injury Disaster Loans

Paycheck Protection Program

As a result of COVID-19, physicians may be interested in federal relief opportunities to provide emergency funds for their practices. The Paycheck Protection Program provides small businesses with funds to pay up to 8 weeks of payroll costs including benefits. Funds can also be used to pay interest on mortgages, rent, and utilities.

The Paycheck Protection Program is currently on hold. We encourage you to check back for updates, as we will continue to keep our physicians apprised of future developments.

Federal and State Funding Opportunities for Small Businesses, Physicians, and Medical Practices

Overview of Major COVID-19 Relief Programs for Healthcare Providers


CMS has released a summary of actions taken to ensure clinicians have maximum flexibility to reduce unnecessary barriers to providing patient care during the unprecedented outbreak of COVID-19. The summary includes information about telehealth and virtual visits, accelerated and advanced payments, and recent waiver information. Read the summary here.

CMS has updated recommendations to postpone non-essential surgeries and other procedures to conserve critical healthcare resources: Non-Emergent, Elective Medical Services, and Treatment Recommendations

Requirements and Procedures for Emergency Medi-Cal Provider Enrollment

FAQs on Essential Health Benefit Coverage and the Coronavirus (COVID-19)

Healthcare Provider Guidance

Returning to Your Practice During COVID-19 As COVID-19 challenges continue, CAP highly recommends the following resources to assist with safely welcoming patients back to the office.

FBI Alert: COVID-19 Email Phishing Against US Healthcare Providers

CDC Phone Advice Guide Includes initial phone script, accompanying decision algorithm, and tailored care advice messages

Holland & Knight COVID-19 Resource Center

Interim U.S. Guidance for Risk Assessment and Public Health Management of Healthcare Personnel with Potential Exposure in a Healthcare Setting to Patients with Coronavirus Disease (COVID-19)

Interim Guidance for Healthcare Facilities

Flowchart to Identify and Assess 2019 Novel Coronavirus

What Healthcare Personnel Should Know About Caring for Patients with Confirmed or Possible Coronavirus Disease 2019 (COVID-19)

Healthcare Professional Preparedness Checklist For Transport and Arrival of Patients With Confirmed or Possible COVID-19

2019 Novel Coronavirus (2019-nCoV) Physician Check List: Managing patients who may have (2019-nCoV) infection

California Local Health Department (LHD) Contact Information for Health Care Providers/Labs to Report Communicable Diseases and Submit Confidential Morbidity Report (CMR) forms

EPA’s Registered Antimicrobial Products for Use Against Novel Coronavirus

MGMA COVID-19 Action Center

The Latest Strategies for Treating and Protecting Against Coronavirus

CMS General Provider Telehealth and Telemedicine Tool Kit

ESRD Provider Telehealth and Telemedicine Tool Kit

The City of Los Angeles has a need for medical professionals to support a surge in medical cases across Los Angeles due to the COVID-19 pandemic. If you or a colleague and other medical professionals would like to offer support (pro bono or paid) in response to COVID-19, please complete the form on this link:

Human Resources

CAP has compiled a series of employer guidelines and resources to help physicians navigate uncertain employment issues arising from the COVID-19 crisis. Please see this article for guidance on reducing staff, adjusting staff hours, or handling staff leaves: Medical Practice Staffing and Employment During COVID-19

Patient Education and Homecare Instructions

What to Do if You Are Sick with Novel Coronavirus (English)

What to Do if You Are Sick with Novel Coronavirus (Chinese)

Home Care Instructions for Patients with Mild Respiratory Infection (English)

Home Care Instructions for Patients with Mild Respiratory Infection (Spanish)

Home Care Instructions for Patients with Mild Respiratory Infection (Chinese)

Home Isolation Instructions for Novel Coronavirus-2019 (COVID-19) (English)


COVID-19 Poster (Engligh)

COVID-19 Poster (Spanish)

COVID-19 Symptoms

CDC Cover Your Cough (English)

CDC Cover Your Cough (Chinese)


On April 3, 2020, in an effort to minimize patient exposure to COVID-19, Governor Newsom signed an order relaxing certain state privacy and security laws for medical providers, so they can provide telehealth services without the risk of being penalized. Learn more.

On March 31, 2020, CAP held a webinar on telemedicine coding during the pandemic. The webcast recording, slides, and handouts are now available. Click here to view the webcast on-demand, and click the Resources tab to access the slides and handouts.

The American Medical Association has designed a quick guide to adopting telemedicine in your practice. You may view it here:

The Office of Civil Rights (OCR) advised that it would use its enforcement “discretion” if a physician and patient communicated through a non-HIPAA compliant resource, such as Skype. Among the factors the OCR will use is whether the physician was acting “in good faith.” Members should use their own good judgment as this situation progresses and do their best under the circumstances to try to protect the patient’s privacy. Click here for a list of telemedicine platforms.

Telemedicine Risk Management Strategies

Telehealth, CMA Legal Counsel January 2019

Consent Forms for Telemedicine

CAP recommends the use of a written telemedicine consent form. However, during a national health crisis, verbal consent with thorough documentation of the discussion is appropriate. CAP advises using an information sheet for telehealth, along with the appropriate consent form.

Telemedicine Information Sheet (English)

Telemedicine Information Sheet (Spanish)

Telemedicine Consent Form (English)

Telemedicine Consent Form (Spanish)

Telemedicine Consent Form for Behavioral Health (English)

Telemedicine Consent Form for Behavioral Health (Spanish)

If you have questions, please contact CAP's Risk Management team at 800-252-0555 or