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Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Current Job Listings

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Senior Risk Management and Patient Safety Specialist (Los Angeles)
Senior Risk Management and Patient Safety Specialist (Los Angeles)

CAPAssurance seeks a Senior Risk Management and Patient Safety Specialist to develop professional articles, tools, and programs to promote patient safety and reduce risk. This individual will present risk management educational programs which reduce malpractice risk to physicians, their staff, and healthcare facilities; travel to the physician offices and/or facilities to conduct in-depth clinical risk assessments to help maximize patient safety and to minimize risk to the physician and organization; analyze closed claims data for trends and develop risk reduction strategies; and provide risk management advice to physicians and their staff through the 24-hour Risk Management Hotline. This individual will also assist with the designated duties of running Mutual Protection Trust Physician Assessment Peer Review. This position is based in Los Angeles and reports to the Director of Risk Management and Patient Safety, CAPAssurance.

​Essential Duties and Responsibilities:

  • Communicate effectively with physicians and other healthcare professionals on risk management issues and membership information. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
  • Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability, including taking Hotline calls.
  • Develop risk management strategies utilizing current risk management strategies, under the direction of the Director of Risk Management.
  • Assist in the review of closed claims data, as assigned, utilizing current department specifications.
  • Perform research and develop educational materials and articles on risk management topics.
  • Develop and implement educational programs, tools and guidelines focusing on patient safety and risk management.
  • Present risk management strategies at either physician CME programs or other healthcare-related group programs/presentations.
  • Organize, plan, and execute on-site practice assessments at physician offices or healthcare facilities as required by current department goals.
  • Travel to the physician offices and/or facilities to conduct in-depth clinical risk assessments to help maximize patient safety and to minimize risk to the physician and organization.
  • Assist with the designated duties of running MPT Physician Assessment Peer Review including; case review and analyzing, communication with claims management, organizing meetings, running meetings, communicating with physicians, and creating professional minutes for physicians and Board of Directors.
  • Adhere to current departmental guidelines and standards for participation in departmental meetings, attendance of MPT Physician Assessment Peer Review meetings, quarterly company meetings, and meetings with physicians and brokers.
  • Train and mentor new Risk Management Specialists on all duties as assigned.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Senior RMPS Specialist, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Senior RMPS Specialist’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other responsibilities as assigned. 

Education and/or Experience:

  • Registered Nurse required
  • BSN or RN/JD preferred
  • Five years of experience in healthcare risk management and/or clinical nursing
  • Experience in public speaking, providing presentations to medical personnel or teaching classes Experience in identifying the learning needs of healthcare professionals or physician office practices and providing education and training to help meet those needs 

Other Skills and Abilities:

  • Excellent verbal and written communication skills
  • Knowledge of and skill in discussing California law as it relates to healthcare risk management issues
  • Strong organizational skills, telephone communication skills and ability to work independently Ability to travel extensively in designated area and to various locations with overnight stays Maintain a valid California driver license to successfully travel to physician offices or other venues 

Preferred Knowledge of the Following:

  • Medicine and law, including MICRA and arbitration statutes; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; medical, legal, insurance and financial databases.

License Requirements:

  • Valid California driver’s license 

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Senior Account Manager (Los Angeles)
Senior Account Manager (Los Angeles)

The Cooperative of American Physicians, Inc. seeks a Senior Account Manager to perform telephone customer service, off-site client visits, technical and administrative duties to provide services to and retain existing groups and members and in support of Membership Development and Finders and Brokers for new members.

Essential Duties and Responsibilities:

Provide service to CAP members and groups to include:

  • Explain coverage, exclusions, financial obligations, and other issues to members.
  • Process special applications for coverage and status change requests.
  • Follow through with processing of status changes including termination, retirement, disability, out-of-state, part-time, early cessation, non-private practice, coverage limits change, death, etc.
  • Underwrite and approve Employee Applications and Other Related Physician (ORP) Applications.
  • Approve Locum Tenens Requests.
  • Input special conditions or waivers.
  • Respond to member inquiries and concerns in writing or telephonically.
  • Audit and update member records in accordance with policies and procedures.
  • Update group and member records in database as necessary.
  • Provide financial and claims data and supporting information to administrators and office managers.
  • Identify new business opportunities for the CAPAssurance Risk Purchasing Group.
  • Recommend additional coverage programs, CAP Benefits or the improvement of existing programs.
  • Visit and provide CAP Stewardship Report presentations to predetermined list of Target Groups annually.
  • Work with Finders and Brokers in the servicing of group business.
  • Manage CAP Service Teams to coordinate service and retention of groups interdepartmentally.
  • Monitor trends in the medical professional liability marketplace, medical professional underwriting and in the healthcare industry.

Miscellaneous duties:

  • Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
  • Recommend refinements or new programs for the CAPRICA computer system.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also your responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
  • Perform other responsibilities as assigned.

Education and/or Experience:

  • Bachelor’s degree
  • Five years of experience in underwriting, customer relationship management, or service in physician medical malpractice liability coverage, or equivalent combination of education and experience

Other Skills and Abilities:

  • Knowledge of medical terminology
  • Excellent written and oral communication skills
  • Excellent organization and follow-up skills, with attention to detail
  • Excellent telephone and computer skills
  • Proficient in Microsoft Word, Excel and Outlook
  • Ability to determine what is medically ethical
  • Ability to travel

License Requirements:

  • California Driver License and adequate insurance
Litigation Secretary (Los Angeles)
Litigation Secretary (Los Angeles)

The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek an experienced legal secretary to perform diverse secretarial duties in support of the Legal Department, in Downtown Los Angeles.

Essential Duties and Responsibilities:

  • Maintain attorney(s) calendar book and tickler system.
  • Prepare discovery, pre-trial and trial documents for filing with court.
  • Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s).
  • Compose correspondence and memos to request or provide information.
  • Provide legal secretarial support on either short or long term assignments.
  • Answer and screen telephone calls.
  • Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances.
  • Contact clients to obtain desired information as requested by attorneys.
  • Review and re-index mail in OnBase for review and action by attorney and calendaring of same.
  • Winscribe/Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.).
  • Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity.
  • Assist and provide back up for other secretaries as requested.
  • Maintain current knowledge of court rules.
  • Perform additional secretarial tasks as requested.
  • Participate in department and company projects as requested.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Litigation Secretary, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also your responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.

EDUCATION and/or EXPERIENCE

  • High school diploma or GED.
  • 7 years of defense trial, litigation experience in a similar industry.
  • 3 years recent California Civil litigation experience.
  • Trial preparation experience required.

OTHER SKILLS and ABILITIES

  • Thorough knowledge of court procedures.
  • Strong initiative and ability to work independently.
  • Knowledge of medical and legal terminology preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Detail-oriented.
  • Ability to handle multiple tasks simultaneously.
  • Good grammar and proofreading skills.
  • Type a minimum of 70 wpm.
  • Computer proficiency with PCs; proficiency in MS Outlook, Word, Excel and Power Point, case management software
  • Knowledge of basic office machine operation (photocopier, dictaphone, fax machine, etc.).

To apply, please submit your resume with cover letter to HR@CAPphysicians.com