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Careers at CAP

Working together to protect physicians
Working at CAP

Our dedicated employees are the essential element to CAP’s success.  For more than 40 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays.  Join CAP’s workforce and make your contributions to our team.

Current Job Listings

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Assistant Vice President, Risk Management & Patient Safety (Los Angeles)
Assistant Vice President, Risk Management & Patient Safety (Los Angeles)

The Cooperative of American Physicians, Inc. seeks an Assistant Vice President for its Risk Management & Patient Safety department. This individual will supervise and oversee all activity of the risk management and patient safety field specialists. 

Essential Duties and Responsibilities:

Risk Management Education

  • Direct the development and presentation of risk management programs for the membership and their staffs; direct the maintenance of records compliance.
  • Facilitate communication between risk management and Membership (pre-Quality Control Committee evaluations, coverage questions, identification of risk issues during application process).
  • Supervise the Hotline service to the membership including the development and maintenance of resource materials, records of inquiries, education of personnel, and scheduling.
  • Author articles (quarterly publication of CAPsules, Risk E-Notes, media) based on risk management field experience and research. Perform research for programs and publications using appropriate resources (i.e. Internet, legal/claims). 

Risk Management and Patient Safety

  • Oversee and evaluate field activity of risk management & patient safety specialists, definition of geographical areas, and both member practice and specialty risk assessments.
  • Direct development of specialty-specific risk assessment and risk management programs.
  • Maintain and analyze database of risk management issues and develop necessary computer programs/enhancements.
  • Direct distribution and sharing of risk management materials and resource information throughout the organization. 

​​Claims Analyses

  • Perform claims analyses for underwriting purposes, development of educational materials, programs and publications. 

Marketing

  • Conduct Risk Management programs outside the organization and/or assist with other marketing activities to enhance the visibility and image of CAP. 

Education and/or Experience:

  • Bachelor’s degree; Master’s degree preferred; Professional and/or advanced degree (JD, BSN, RN, MPH, MHA).
  • 7 years of experience in the healthcare field in patient care or risk management.
  • 3 years of supervisory experience.           

Other Skills and Abilities:

  • Ability to effectively lead others and handle difficult situations effectively.
  • Excellent written and oral communication skills.
  • Excellent organization and follow-up skills; telephone and PC skills.
  • Ability to determine what is medically ethical.
  • Detail-oriented and self-motivated.
  • Ability to travel.
  • Follow-through on projects.

Preferred Knowledge of the Following: 

Medicine and law, including MICRA and arbitration statues; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; medical, legal, insurance and financial databases.

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Senior Risk Management & Patient Safety Specialist (Los Angeles)
Senior Risk Management & Patient Safety Specialist (Los Angeles)

The Cooperative of American Physicians, Inc. and its Risk Management & Patient Safety department seek an experienced risk manager for its Los Angeles office. This individual will schedule physician office visits and travel to the offices to conduct in-depth clinical office practice risk assessments to help maximize patient safety and to minimize malpractice risk to the organization; develop professional articles, tools and programs to promote patient safety and reduce risk; present risk management educational programs which reduce malpractice risk to physicians, their staff, and as directed by management; analyze closed claims data for trends and develop risk reduction strategies; and provide risk management advice to Hotline calls from physicians and their staff as assigned.

Essential Duties and Responsibilities:

  • Organize, plan, and execute on-site practice assessments at physician offices as required by current department goals.
  • Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability.
  • Communicate effectively with physicians and other healthcare professionals on risk management issues and membership information. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
  • Assist in the review of closed claims data, as assigned, utilizing current department specifications.  Develop risk management strategies utilizing current risk management strategies, under the direction of the VP Risk Management. 
  • Develop and implement educational programs, tools, and guidelines focusing on patient safety and risk management.
  • Present risk management strategies at either physician CME programs or other healthcare-related group programs/presentations.
  • Conduct medical records audits. 
  • Train and mentor new Risk Management Specialists on field activities as assigned. 
  • Participate in departmental meetings, attend Claims Review Committee meetings and monthly company meetings.
  • Provide research and develop educational materials regarding risk management topics.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also your responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department. 
  • Take Hotline calls as assigned. 
  • Perform other duties and projects as assigned.           

Education and/or Experience:

  • Bachelor’s degree in a healthcare related field; RN, RN/JD or physician office management preferred.
  • 5 years experience in healthcare risk management, physician office management; clinical nursing or relevant physician office practice/clinic environment.
  • Experience in public speaking, providing presentations to medical personnel or teaching classes Experience in identifying the learning needs of healthcare professionals or physician office practices and providing education and training to help meet those needs.

Other Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Knowledge of and skill in discussing California law as it relates to healthcare risk management issues.
  • Strong organizational skills, telephone communication skills and ability to work independently (desired).
  • Ability to travel extensively in designated area and to various locations with overnight stays.
  • Maintain a valid California driver license to successfully travel to physician offices or other venues.

Preferred Knowledge of the Following: 

Medicine and law, including MICRA and arbitration statutes; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; medical, legal, insurance and financial databases. 

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Practice Management Consultant (Los Angeles)
Practice Management Consultant (Los Angeles)

The Cooperative of American Physicians, Inc. seeks a Practice Management Consultant for its Membership Programs department. This individual will assist members and staff with practice management questions telephonically or during field visits as needed, and provide management with documentation, including reports, regarding all assistance.

Essential Duties and Responsibilities:

  • Assist members and staff with questions or concerns associated with their practice by assessing and evaluating the needs of the practice and provide appropriate solutions.
  • May provide audits of offices to ensure practices are compliant with Federal and State regulations.
  • Provide on-site practice management consulting and training.
  • Keep current on practice management trends and matters through professional literature and relevant conferences.
  • Conduct seminars and presentations.
  • Create and maintain a tracking system of all assistance provided; utilization and trends and report to management as necessary.
  • Utilize current CAP partners and when appropriate, make referrals to them.
  • Handle calls and ensure coverage of a practice management hotline during business hours.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Practice Management Consultant, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Practice Management Consultant’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department. 

Education and/or Experience:

  • Bachelor’s degree.
  • 5 years of managing a medical office/practice.
  • Master of Public Health or like degree preferred.
  • Practice management related certifications/credentials a plus. 

Other Skills and Abilities:

  • Ability to communicate effectively with physicians and their staff.
  • Strong written and oral presentation skills.
  • Strong customer service skills.
  • Organizational and follow-up skills.
  • Computer skills and knowledge of Microsoft Office.
  • Knowledge of EHR systems a plus.

To apply, please submit your resume with cover letter to HR@CAPphysicians.com

Litigation Secretary (2 open positions - Los Angeles)
Litigation Secretary (2 open positions - Los Angeles)

The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek an experienced legal secretary to perform diverse secretarial duties in support of the Legal Department, in Downtown Los Angeles.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maintain attorney(s) calendar book and tickler system.
  • Prepare discovery, pre-trial and trial documents for filing with court.
  • Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s).
  • Compose correspondence and memos to request or provide information.
  • Provide legal secretarial support on either short or long term assignments.
  • Answer and screen telephone calls.
  • Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances.
  • Contact clients to obtain desired information as requested by attorneys.
  • Review and re-index mail in OnBase for review and action by attorney and calendaring of same.
  • Winscribe/Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.).
  • Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity.
  • Assist and provide back up for other secretaries as requested.
  • Maintain current knowledge of court rules.
  • Perform additional secretarial tasks as requested.
  • Participate in department and company projects as requested.
  • Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, as Litigation Secretary, you are responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also your responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.

EDUCATION and/or EXPERIENCE

  • High school diploma or GED.
  • 7 years of defense trial, litigation experience in a similar industry.
  • 3 years recent California Civil litigation experience.
  • Trial preparation experience required.

OTHER SKILLS and ABILITIES

  • Thorough knowledge of court procedures.
  • Strong initiative and ability to work independently.
  • Knowledge of medical and legal terminology preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Detail-oriented.
  • Ability to handle multiple tasks simultaneously.
  • Good grammar and proofreading skills.
  • Type a minimum of 70 wpm.
  • Computer proficiency with PCs; proficiency in MS Outlook, Word, Excel and Power Point, case management software
  • Knowledge of basic office machine operation (photocopier, dictaphone, fax machine, etc.).

To apply, please submit your resume with cover letter to HR@CAPphysicians.com