LAMGMA: The Business Case for Creating the Extraordinary Patient Experience (Long Beach)

The Cooperative of American Physicians, Inc. (CAP) is proud to partner with the Los Angeles County Medical Group Management Association (LAMGMA) in hosting The Business Case for Creating the Extraordinary Patient Experience. Learn the key elements of a successful patient experience during this lunchtime program presented by Gwen C. Spence, MBA, Assistant Vice President of CAP's Membership Services department. This event is free for CAP member practice managers.

Register Now - Use the discount code CAP25 and click "Invoice Me" when completing your registration.​

Date and Time

Tuesday, September 17

12:15 p.m. – 1:15 p.m.

Program Objectives:

  • Define the patient experience across the continuum of care.
  • Identify three fundamental foci of the patient experience that will favorably impact healthcare outcomes.
  • Develop protocols to reduce patient stress and create the extraordinary patient experience.
  • Discuss key elements in creating the extraordinary patient experience.
The Grand - Long Beach Events Center
4101 E. Willow Street
Long Beach, CA