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Free Online Risk Management Training for Your Office Staff

Since 2011, CAP's Risk Management Institute has provided online risk management training to nearly 500 medical office staff. Designed specifically for front and back office staff, the Risk Management Institute is available exclusively to CAP member practices free of charge.

The six training sessions included in the Risk Management Institute address the questions most frequently asked by callers to our member hotline. The 20 - 25 minute sessions address the following topics:

On-Demand Webinar: Key Strategies for Ensuring a Profitable Independent Practice
During this one-hour program, practice management expert Debra Phairas discusses how various business models and operational enhancements can increase revenue to help your practice remain successful in today’s competitive marketplace.
  1. Informed Consent
  2. Medication Management
  3. Effective Office Communication
  4. Patient Education
  5. Tracking and Recall
  6. Medical Record Management

The program helps to ensure that your office staff members are focused on key risk management issues, as they more effectively serve your patients. CAP members find the program is helpful in reducing risk in the office.

To take advantage of this free member benefit, please contact our Risk Management & Patient Safety Department at 800-252-7706, extension 8502 or riskmanagement@CAPphysicians.com to obtain the necessary password and registration instructions.